Head of Digital Care & AI

Job Description

Caron Group is a family of care homes located across Mid and South Wales. Our ethos is to provide high-quality care while ensuring that the privacy, dignity, and choice for our residents remain at the heart of everything we do. With over 24 years of experience in the care sector, we specialise in residential, nursing, and dementia care for older people.

We are now entering an exciting phase of growth and are seeking dedicated, passionate individuals to join us on this journey and help us continue delivering exceptional care.

We are now in an exciting period of digital transformation — building a dedicated Technology & Development function, rolling out a group-wide data platform, and modernising our clinical and operational systems. This role is a critical part of that journey.

This is a newly created, senior leadership role and a genuine opportunity to shape the digital and AI future of a growing care organisation from the ground up.

As Head of Digital Care & AI, you will be the bridge between our clinical operations and our technology programme. You will own our digital care systems strategy, lead the adoption of AI tools across our homes, and ensure that every technology decision we make is grounded in what is best for our residents and our care teams.

This is a Phase 1 build role. You will not inherit a team on day one — you will establish the function, prove the model, and build the capability beneath you. For the right person, this is a rare opportunity to define what good looks like in a regulated care setting and leave a lasting mark on how care is delivered across 18 homes.

You do not need to come from a technology background to succeed in this role. The most important thing you bring is a genuine and deep understanding of how care homes work — the pressures, the rhythms, the relationships, and the regulatory obligations. Digital systems can be learned. Care home credibility cannot be taught.

If you have spent years working in care and have developed a curiosity about how technology could make things better for residents and staff, we would very much like to hear from you.

• Own the strategic relationship with Caron Group's core clinical platforms, including Nourish Healthcare and Mede-care, acting as the primary point of accountability for system performance, roadmap alignment, and adoption.
• Lead the digitisation of care processes across all homes, working closely with Home Managers, the Head of Clinical, and care teams to embed digital ways of working.
• Oversee the rollout and continuous improvement of digital social care records, eMAR, and clinical audit tools.
• Ensure all digital care systems meet CIW regulatory requirements and support inspection readiness

• Develop and own Caron Group's AI adoption strategy for care, identifying priority use cases — including AI-assisted care planning, risk flagging, fall prediction, and ambient. documentation tools — and building a roadmap from evaluation through to embedding.
• Lead the governance of AI tools in care settings, ensuring all adoption is ethical, resident-consent-aware, and compliant with UK GDPR and CIW expectations.
• Evaluate emerging AI tools and vendor AI features — including those embedded in Nourish, and standalone tools such as acoustic monitoring and voice documentation — making evidence-based go/no-go recommendations.
• Be Caron Group's credible voice on AI in care when engaging with regulators, commissioners, and sector bodies.

• Work as a peer to the Head of Clinical to ensure digital and AI initiatives are clinically safe, practically deliverable, and staff trusted.
• Build strong relationships with Home Managers across all homes, acting as a visible, trusted presence who understands the realities of frontline care.
• Lead change management for all digital care implementations, applying just-in-time training principles and a care-first adoption approach.

• Collaborate closely with the Data Platform Lead to ensure clinical audit data flows correctly into the group data warehouse, and that Power BI dashboards…