Customer Success Manager

Customer Success & Onboarding Manager | Customer Success | Stockley Park | Hybrid

Quality Compliance Systems (QCS), part of RLDatix, is on a mission to help raise the standard of care everywhere. Trusted by thousands of care providers across the UK, our solutions empower organisations to deliver safe, high‑quality care. Our platform combines compliance management, care planning, auditing, and workforce training tools to ensure providers have the right information at the right time—supporting better outcomes for those who need care most.

• Own and optimise the full onboarding journey from contract signature to go‑live, ensuring fast, smooth, and high‑quality implementation.
• Build structured onboarding frameworks tailored to different types and sizes of social care organisations, including self‑serve documentation.
• Drive early adoption with success plans, milestone tracking, and measurable value metrics.
• Lead and grow a high‑performing Customer Success and Onboarding team, setting KPIs for adoption, engagement, and retention.
• Develop customer health scoring and scalable playbooks for success plans, QBRs, renewals, and account management.
• Collaborate with Product, Sales, and Operations to champion the customer voice and influence roadmap priorities.

• Proven leadership in Customer Success or Onboarding within a non‑enterprise customer‑focused SaaS environment (ideally owner‑operator customers).
• Deep experience driving product adoption and measurable customer value.
• Ability to build and optimise customer‑facing processes at scale.
• Excellent relationship‑building skills with stakeholders at all levels.
• Data‑driven, organised, and great at prioritising.
• Empathetic and customer‑obsessed, with a passion for improving outcomes in social care.
• Ability to commute to Stockley Park 1‑2 days a week.
• Collaborative, resilient, and solutions‑focused.

By enabling flexibility in how we work and prioritising employee wellness, we empower our team to do and be their best. Key benefits include private health and group accident insurance, an Employee Assistance Program (EAP) for confidential support, and Loyalty Awards for long‑service employees.

RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, colour, religion, age, gender, national origin, disability, marital status, or any other status protected by law.

• Mid‑Senior level

• Full‑time

• Other

• Software Development