Customer Service Support Administrator

Job Title:
Customer Service Support Administrator

Location:
Uxbridge

Pay Range/details: £35,000 per annum

Contract Type:
Permanent

Omega are supporting leading global printing technology company in their search for a Customer Services Support Administrator. The right candidate will be highly organised, customer focused individual to support our Service team. You'll coordinate after-sales activities, manage documentation, schedule appointments, track service jobs, liaise with customers and engineers, and handle spare parts logistics. Strong IT skills (Word®, Excel®, SAP preferred) and the ability to learn new systems are essential.

• Build and maintain long-term customer relationships by delivering consistent, high-quality customer care.
• Handle customer service enquiries, quotations and parts orders via phone and email, ensuring prompt and efficient processing.
• Support and collaborate with all internal departments to strengthen working relationships.
• Perform administrative tasks and implement processes to meet agreed customer service levels.
• Coordinate with technicians and internal departments to ensure cost effective and efficient service delivery.
• Manage service and spare parts calls from logging to invoicing, including updates, escalations, and planning field resources.
• Identify spare parts using technical manuals, diagrams, and proprietary software.
• Monitor and maintain job queues and planned maintenance schedules to ensure operational efficiency.
• Provide support to divisional management and supervisors, including regular updates and general admin assistance.
• Covering absences, for work control, spare parts and installations which includes occasional Saturdays.
• Hours:
  
  Monday to Friday 9-5:15

• Basic understanding of electrical, mechanical, or facilities systems helpful (for identifying spare parts and supporting technicians).
• Ability to read technical manuals, diagrams, or product specifications.
• Previous experience in customer service, service coordination, or administration, ideally in a technical, facilities, or engineering-related environment.
• Qualifications in business administration, customer service, or facilities management can be advantageous.

• 25 days annual leave, increasing depending on service.
• Cycle to work scheme.
• 5% employee and 5% employer pension increasing depending on service.
• Various personal and professional development al opportunities.

For more information on this role, please contact Michael Farrell on or send a copy of your CV to mich

Candidates who are currently a Customer Service Support Administrator, Customer Service Representative, Customer Support Advisor, Client Services Associate, Customer Service Administrator, Customer Service Coordinator or a Customer Success Specialist may be suitable for this position.

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