Customer Experience Executive : Agency

Customer Experience Executive

25- 26k plus 2k yearly bonus

Greenford

Are you motivated by delivering exceptional customer service? Do you have customer service/ client support experience?

Are you working in retail and now looking for a move into an office environment? If so, my client a fabulous manufacturing business are now looking for a person to fully support a really busy team of key account managers. This role is a busy and varied one and will involve taking ownership of a range of customer support functions. The role will enable you to help manage a set of existing customer accounts and will involve you further developing relationships with your customers.

You will be joining a family‑owned business that really cares about their people. Monday to Friday 9-5pm with hybrid working pattern after probation, 22 days holiday which increases after a year plus parking is available!

• Managing all incoming orders and enquiries
• Advise on product availability
• Quoting on prices and stock availability
• Provide customers with ETA dates and deal with delivery issues
• Issue and raise invoices
• Manage requests for samples
• Give advice on artwork requests
• Complete order notifications
• Lots of liaison with warehouse, sales and dispatch departments
• All supporting administration

• Strong verbal and written communication
• Experience of CRM
• Any knowledge of Google Docs or Google sheets helpful
• At least 2 years similar experience
• Highly organised and efficient
• Effective listening skills

What you need to do now

If you're interested in this role please apply and forward an up-to-date copy of your CV. Due to the unprecedented level of applications we are currently receiving, if we have not contacted you within 48 hours of your application then please assume you have been unsuccessful on this occasion.

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