And Support Assistant - Ad​/hoc

Housing & Support Assistant

Location: Uxbridge, UB10 0AE

Hours: 30-35 hours per week (Flexible rota)
Pay Rate: £14.24 per hour (including holiday pay)

We are looking for a proactive and customer-focused Housing & Support Assistant to join a supported housing service in Uxbridge. You will be the first point of contact for residents and visitors, providing excellent customer service while helping to maintain a safe, welcoming, and well‑managed environment. This is a varied role combining reception, administration, housing support, and health & safety responsibilities.

• Act as the first point of contact for residents, visitors, contractors, and external agencies.
• Deliver excellent customer service and respond to enquiries professionally.
• Carry out reception duties, including answering calls, managing emails and post, processing payments, and reporting repairs.
• Welcome new residents and assist with sign‑ins, move‑ins, and general enquiries.
• Conduct regular health & safety, security, and wellbeing checks throughout the building.
• Monitor and report maintenance issues, anti‑social behaviour, incidents, and safeguarding concerns.
• Maintain accurate records, update internal systems, and complete incident reports.
• Support residents by providing information, guidance, and signposting to relevant services where appropriate.
• Liaise with contractors and internal teams to ensure repairs and maintenance are completed efficiently.
• Assist in maintaining a clean, safe, and secure environment for residents and visitors.
• Work collaboratively with colleagues to deliver a high‑quality housing and support service.

• Previous experience in housing, supported living, reception, administration, or customer service.
• Excellent communication, interpersonal, and organisational skills.
• Ability to remain calm under pressure and deal with challenging situations professionally.
• Good IT skills and experience maintaining accurate records.
• Flexible to work a rota, including weekdays and weekends.

Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.