Rehoming Coordinator
Listed on 2026-09-27
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Customer Service/HelpDesk
Customer Service Rep
Rehoming Coordinator
Final date to receive applications: 7 October 2026
Department: Rehoming
Employment Type: Secondment
Location: Harefield
Compensation: £27,000 per year + benefits
DescriptionLooking to make a real difference to the lives of dogs and people?
As a Rehoming Coordinator at Dogs Trust, you'll play a key role in finding loving homes for our dogs, supporting adopters and helping reduce the time dogs spend in our care.
This is a fixed term contract until 19 October 2027.
What does this role do?As a Rehoming Coordinator, you will:
- Champion the rehoming journey by providing excellent customer service, matching dogs to adopters, and arranging safe introductions, including occasional home visits.
- Maintain oversight of dog status across kennels, Foster and Home Stay, responding to enquiries and proactively seeking rehoming opportunities.
- Promote dogs ready for adoption by creating engaging online profiles and images, working closely with the Media Coordinator.
- Support the rehoming of long-term and complex dogs by liaising with the Behaviour and Welfare teams to communicate specific needs.
- Welcome and assist visitors during public opening hours, complete adoption paperwork, and contribute to kennel care as part of the wider team.
With an experience of working in a rehoming centre environment you will have great customer service and communication skills. Knowledgeable about dogs and their welfare, you will have good organisational and time management skills.
Interviews are provisionally scheduled for 12th October at Harefield Rehoming Centre.
What does this team do?Our rehoming centres house thousands of dogs each year until they can find a loving new home and the success of our centres wouldn’t be possible without our dedicated team of staff and volunteers; there is a real family-community within each of our centres. Come rain or shine, our team are out in all weathers to make sure the dogs have the best possible life.
Dealing with thousands of visitors each month, our rehoming centres are the face of Dogs Trust, and we pride ourselves on our staff providing the very best in customer service.
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