Manager, HR Shared Services; FTC

Position: Manager, HR Shared Services (FTC)
At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.

Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact.

We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together.

** Job Description
** Based in Stockley Park, the HR Shared Services Manager, Employee Support, will be responsible for the timeliness, quality, and accuracy of HR inquiry management, transactions, and functional services for the EMEA Employee Support (First Line) Pod. In addition, they will be required to work with and support colleagues in other global regions as required. The role holder will be enthusiastic about their career in Human Resources, enjoy helping employees find answers to their HR related questions, and be interested in continuing to build upon their knowledge across all HR functions.

As manager, the role holder will be extremely detail oriented, flexible with continuous process/system changes, possess a problem-solving mindset, and enjoy creating order from ambiguity. In addition, the role holder will be a self-starter with the ability to balance the need to manage the day-to-day Shared Services operations with providing project support and working cross-functionally and globally within the HR Operations landscape.

Engaging with key stakeholder partners including, COE’s, IT and Legal as necessary, to ensure data security and integrity and compliance are met and that policies, processes, and procedures are consistently applied is a key aspect of the role.#

Essential Functions:

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· Responsible for the day-to-day management of the operations of tier one first-line employee support
· Partner effectively with the Director of HR Shared Services on ways to create efficiencies and provide additional services as needed within the HR Shared Services eco-system.
· Maintains data integrity of HR system and all compliance needs, including the record retention cycle.
· Design, implement, and manage AI-driven solutions to optimize HR processes, enhance employee experience, and improve operational efficiency
· Responsible to ensure all applicable inquiries are assigned, resolved, or triaged, and closed properly and in a timely manner, meeting and/or exceeding all KPI’s and SLA’s.
· Identifies and monitors data trends for proactive insights and behaviours to drive self-service and process improvements and align with global initiatives where applicable.
· Leverage data for staffing and resource allocation decisions for optimal performance of systems and make performance improvement recommendations.
· Actively seek and respond to feedback from customers. Review customer feedback surveys & provide analysis & reporting to management.
· Supervises HRSS first line employee support team including hiring and training, direct supervision, and performance management including setting goals, and writing performance reviews etc.
· Ensure team needs are met, provide coaching, growth and development assessment and discussion and guidance to the team to ensure their continued progression within the organization.
· Manage the team of HRSS professionals to ensure both projects and day to day activities are delivered in a timely manner.
· Increases the efficiency of department functioning by…