IT Support Engineer

IT Support Engineer

Join TKO as an IT Support Engineer.

TKO Group Holdings is a premium sports and entertainment company with iconic properties such as UFC, WWE, and P . TKO services sports rights holders through IMG and On Location.

Permanent, Shift Work: 40 hours per week, London, Stockley Park.

We are seeking a highly skilled IT Engineer to provide senior executive support and enhanced AV support. The ideal candidate will have extensive experience supporting C‑Suite and other senior executives through daily operational needs, meeting support, and new technology deployments.

• Provide technical support to end‑users, assisting with issues related to cloud services, device management, and authentication.
• Maintain up‑to‑date knowledge of best practices in computing, device management, and security.
• Collaborate with other IT teams to implement new technologies and solutions.
• Assist in the documentation of procedures, policies, and troubleshooting steps for common issues.
• Administer and maintain Microsoft Azure environments, including users, mailboxes, storage, networking, and Active Directory services.
• Monitor and troubleshoot Azure resources and services.
• Configure, manage, and monitor Intune for device and application management.
• Troubleshoot and resolve Intune issues related to device enrollment, configuration, and compliance.
• Administer and support Jamf Pro for macOS device management.
• Manage and support Okta for identity and access management.
• Monitor and troubleshoot user authentication issues and ensure seamless access for employees.

• Previous experience in a level one IT support role.
• Administer, maintain, and support Microsoft Office productivity suite.
• Microsoft Azure Active Directory & Microsoft O365 Admin experience.
• Remote access and VPN configuration and administration.
• Enterprise experience in deploying, managing, and supporting Windows, macOS, and iOS platforms.
• Enterprise level AV administration and support.
• Set up and support mobile devices and desktop telecommunications.
• Strategic thinking and the ability to identify trends for escalation.
• Technical knowledge and desire to learn.
• Teamwork and communication skills.
• Continuous improvement mindset.

TKO is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws regarding non‑discrimination in employment. TKO makes employment decisions based on merit and qualifications, without considering an employee’s or applicant’s race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other basis prohibited under federal, state or local laws governing non‑discrimination in employment in every location in which the Company has facilities.

TKO also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state or local laws.