IT Application Support Analyst

Are you an IT professional who thrives on solving problems, improving systems, and keeping business-critical applications running smoothly? Do you enjoy working in a process-driven environment where attention to detail really matters?

If so, we’d love to hear from you.

We’re looking for an IT Application Support Analyst to join our established IT team based in Uxbridge, working in a hybrid model. In this role, you’ll play a key part in supporting and maintaining the applications our business relies on every day.

You’ll provide high-quality, customer-focused support, acting quickly and efficiently to resolve application and system issues. This is a hands-on role where you’ll work closely with internal users and third-party suppliers to ensure application services remain stable, reliable, and fit for purpose.

• Provide first and second line application support for business-critical systems, ensuring high availability and minimal disruption.
• Configure, support, and maintain applications in line with business and operational requirements.
• Troubleshoot application, system, and data-related issues, performing root cause analysis where appropriate.
• Analyse application inputs, outputs, and data flows to ensure accuracy and continuity of business operations.
• Monitor application performance and business processes, responding to alerts and proactively identifying issues.
• Log, track, and manage incidents, service requests, and problems through the service management system.
• Escalate and coordinate issues with third-party vendors and suppliers, managing incidents through to resolution.
• Support bespoke SQL-based applications, including basic query validation and data checks.

• Proven experience in an IT Application Support, Systems Support, or similar role.
• Strong troubleshooting skills with the ability to diagnose application and system issues.
• Experience providing first and second line support in a business-critical environment.
• Knowledge of Microsoft-based environments (Windows OS, Office 365, Active Directory).
• Experience supporting database-driven applications (basic SQL querying or data validation).
• Familiarity with incident, problem, and change management processes.
• A process-driven mindset with experience working to SLAs and KPIs.
• Excellent communication skills, ability to translate technical issues for non-technical users.
• High attention to detail and a proactive approach to improving systems and processes.

• Hybrid working with an Uxbridge head office base.
• Company Pension.
• A supportive and collaborative team environment.
• Opportunities to develop your technical skills and grow your career.

At APCOA, we’re committed to creating a fair, inclusive, and motivating workplace where everyone can succeed. We value diversity, share our successes, and support each other through challenging and rewarding projects.