ICT Apprentice Technician Level 3

We are a Church of England Academy for students aged between 11 - 18 years. We hope that this website will provide a brief insight into our school and a flavour of the Christian Learning Community that is Bishop Ramsey.

To Provide first level IT support to all staff and students within the school. Member of ICT Technician team supporting all aspects of ICT across the school. Involves dealing directly with all levels of staff and the students and assisting with delivering helpdesk solutions.

• To Provide first level support to all staff and students within the school.
• To monitor the helpdesk jobs efficiently completing first level jobs where possible and elevate jobs to second level support when required.
• Ensuring Interactive Whiteboards are working at all times and the ability to troubleshoot problematic boards.
• To isolate hardware or software issues with PCs or laptops and carry out the necessary repair work.
• Understanding the process to rebuild domain computers using Microsoft SCCM effectively on their own.
• Maintain printers at the school: toner replacement, fixing printer jams or replacing parts when required.
• Ensuring the smooth operation of the Drama Barn and Hall audio and visual equipment.
• Using network software to remotely assist users and carry out first line support calls when possible.
• Ensure that desktops and laptops are installed with the required software and kept up to date with the latest security fixes.

Mandatory; GCSE Level 4 in Mathematics and Level 4 in English/ Equivalent.

• Customer care skills

Apprentices will be required to attend college at least 1 day per week either at Uxbridge, Harrow or Hayes Campus completing necessary mandatory training and units associated with the apprenticeship.

The apprentice will be required to complete:

• Work towards gaining a full Level 3 IT Solutions Qualification.
• Employment Rights and Responsibilities.
• Skills, Knowledge, and Behaviours.
• Standard and End Point Assessment.
• Functional Skills in English, Maths, and ICT (if required).

Other training will be provided by the employer as required to enable the fulfilment of the job role.

To be in sympathy with the aims and practices of a Church School.

Possible full-time role of ICT Technician or Desktop Support Engineer.

Bishop Ramsey CE School

Bishop Ramsey C Of E School, Warrender Way,
Ruislip,
Middlesex, England.
HA4 8EE

Training delivery site:
Uxbridge Campus

Salary:
£ 14976 per year

Working week:
Monday to Friday / 08:00am-4:00pm

Duration:
24 Months

Apprenticeship standard:
IT solutions technician (Level
3)