Customer Onboarding Project Manager

Customer Onboarding Project Manager

Uxbridge

Hybrid Working

Up to £45,000 + Benefits

We are recruiting for an experienced Customer Onboarding Project Manager to join a growing technology-led organisation based in Uxbridge.

This role is ideal for a highly organised project delivery professional with experience managing customer onboarding or implementation projects within fast-paced environments.

Key Responsibilities

• Manage end-to-end customer onboarding and implementation projects
• Own project plans, timelines, milestones, and customer deliverables
• Lead customer kick-offs, status meetings, and go-live activities
• Coordinate cross-functional teams including Engineering, Operations, Finance, and Sales
• Manage RAID logs, project reporting, risks, dependencies, and change requests
• Support customer readiness including integrations, training, configuration, and user access
• Ensure smooth transition from onboarding into BAU support

Requirements

• Proven experience delivering onboarding, implementation, or customer projects
• Strong stakeholder management and communication skills
• Ability to manage multiple projects and priorities simultaneously
• Experience with project governance, reporting, and delivery tracking
• Commercial awareness and confidence managing timelines and expectations
• Experience with in SaaS, technology, or platform-based environments desirable
• PRINCE2 or similar project management qualification advantageous

Package

• Salary up to £45,000
• Hybrid working pattern
• Uxbridge-based office
• Opportunity to join a growing and collaborative business

What You Need to Do Now:

If this sounds like the role for you, don't wait - apply today with your up-to-date CV!

If it's not quite right for you but you know someone perfect, refer them to us and receive a £100 voucher when they're placed and pass their probation period (terms apply). Visit our website to read more about our Double the Reward scheme in our blog.

Due to the high number of applications, if you have not heard from us within 48 hours, please assume your application has been unsuccessful.

A little more about us:

We are Top Flight Recruitment Ltd (trading as Uxbridge Employment Agency and Windsor Employment Agency), and act as an Employment Agency when advertising permanent roles and as an Employment Business when advertising temporary or contract roles.

All vacancies are advertised with written instruction from our clients. Where salaries or rates of pay are quoted, the nature of the work, location, and minimum experience, training or qualifications required are stated within the advert.

We never charge fees to work-seekers, and all recruitment is carried out in line with the Conduct of Employment Agencies and Employment Businesses Regulations 2003.

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