Network Field Services Engineer

Network Field Services Engineer, Preston Roc Technologies is seeking a highly motivated and customer-focused Network Field Service Engineer to join our dedicated on-site team in Preston. This is a hands-on, operational role responsible for maintaining and supporting our client's network infrastructure, ensuring contractual service levels are consistently achieved and delivering an exceptional customer experience. You will play a key role in installing, maintaining, troubleshooting, and supporting network equipment across the campus environment.

If you have strong networking skills, enjoy solving technical challenges, and thrive in a customer-facing environment, we'd love to hear from you. As a Network Field Service Engineer, your responsibilities will include:
Installing and commissioning network switches and associated infrastructure Configuring switching environments and network equipment Configuring and supporting Juniper Wireless Access Points Diagnosing and resolving wired network issues, escalating where appropriate Maintaining network availability through routine maintenance and preventative activities Replacing faulty network hardware, including switches, wireless access points, and associated peripherals Troubleshooting incidents and keeping customers informed throughout the resolution process Maintaining accurate and detailed records within Roc's IT Service Management platform Working as part of an on-call rota to provide support for Priority 1 and Priority 2 incidents, including on-site attendance when required Liaising with third-party vendors and support providers to progress incidents and requests Delivering excellent customer service and maintaining high levels of customer satisfaction We're looking for someone who can demonstrate:
Technical Knowledge Knowledge of Juniper switching and wireless technologies Understanding of network infrastructure and LAN cabling best practices Ability to diagnose and resolve network-related issues Personal Attributes Self-motivated with the ability to work independently Strong team player with a collaborative approach Excellent communication skills, capable of engaging with both technical and non-technical stakeholders Strong problem-solving skills and attention to detail Ability to work effectively under pressure and to tight deadlines Professional, resilient, and committed to delivering service excellence Experience Previous experience in a customer-facing IT support or network support role Experience working within a team environment Comfortable working in a fast-paced operational setting Desirable Skills Hands-on Juniper networking experience Network security knowledge Network cabling installation, surveying, and infrastructure experience

What We're Looking For:

Successful candidates will demonstrate:
Ownership and accountability for resolving issues through to completion Excellent written and verbal communication skills A proactive and resourceful approach to problem-solving The ability to plan and prioritise workloads effectively A commitment to delivering outstanding customer service Additional Information Participation in an on-call support rota is required. A Disclosure and Barring Service (DBS) check will be completed shortly after commencement of employment.

This role is fully site-based in Preston.