Solutions Consultant

Job Description

We are seeking a highly experienced Business Applications (eCommerce) Consultant to shape and deliver world‑class digital commerce solutions. With deep expertise in Salesforce Commerce Cloud and/or Oracle Commerce Cloud, you will drive the design, implementation, and governance of end‑to‑end eCommerce platforms that support business growth and innovation.

In this high‑impact role, you will translate complex requirements into scalable, secure, and future‑ready solutions, lead solution architecture, partner with senior stakeholders, ensure seamless integration with critical enterprise systems, champion best practices, optimise operational performance, and mentor colleagues.

• Customise OCC storefronts, integrations, and APIs to meet business needs.
• Integrate OCC or Salesforce with third‑party systems such as ERP, CRM, payment gateways, and marketing tools.
• Gather/produce business process requirements and convert these into solution requirements across Process, Data, and Technology.
• Translate solution requirements into solution designs directed by Solution Control.
• Assess the impact of the IT solution with the Business applications to provide and verify estimates on effort, costs and timelines for project proposals.
• Translate the IT functional designs to IT solutions by the team.
• Advise on any solution risks to direct related test plans. Follow and protect the design principles, such as no customisations, design for flexibility.
• Drive the delivery and implementation of the resulting IT solutions in the business.
• Act as Functional Solution Guardian – Manage functional template boundaries (data, process, technology) and agree deviations with Solution Control.
• Advise stakeholders with expertise on best‑fitting process/IT solutions to guide requirement specifications and minimise package customisations.
• Be recognised as technical and functional expert in their respective working area by business.
• Lead change management / user adoption of the solution, by providing expertise and good practices including good understanding of specific BU/function e2e business process.
• Drive BU/ Function stakeholders to put in place key metrics (to be tracked by PMO) to give leadership visibility and insight into the usage and adoption of the platform.
• End to end oversight to ensure that new features are adopted appropriately.
• Highlight any early warning signs that could lead to lost value and work on mitigation actions with BU/function.
• With good understanding of domain business process – review and approve all application changes resulting from problem management assessing business risk and impact.
• Participate in incident analysis and problem resolution where expertise is required and/or where the issues are complex or impact multiple processes (3rd line consultancy and 4th line resolution).
• Participate in trend analysis of all incidents and Root Cause Analysis of Major/Top incidents.
• Drive resulting improvements preventing reoccurrence by either technical refactoring that can be absorbed in project releases or propose changes for budget approval.
• Zero deficiency target.
• Adhere to IT General Control (ITGC) & IT Application Control (ITAC) process / Execution.
• Assess the materiality of any related Deficiency incident and ensure implementation of mitigation and remediation. Ensure the correct production and collation of evidence.
• Apply data migration, release management, and SOD/UAM controls.
• Contribute and adhere to solutioning policies, principles and standards.
• Contribute to the Domains and Communities of Practice. Maintain the IT knowledge base of the Domain (baseline documentation).
• Develop project leadership and management skills within team.
• Serve as best practice/quality resource within Domain, guide team members in resolving complex issues, train/mentor junior team members.

• Education in Computer Science, Computer Engineering or related technical field. Masters Degree is a plus.
• Significant experience in working with Oracle Commerce Cloud(OCC) or Salesforce Commerce Cloud (or similar eCommerce platforms).
• Excellent IT delivery skills.
• Good knowledge and experience in IT Operations and Compliance.
• Wo…