Senior Insurance Officer

About the role

Hillingdon is London's second largest borough, and we’re proud of our commitment of ‘Putting our residents first’, ensuring they’re at the heart of everything we do! We want to attract talented individuals like yourself who share our aspirations for the borough and can support us to deliver exceptional services for Hillingdon.

With an ambitious strategy we pride ourselves on delivering services that improve the lives of all our residents, businesses, and partners. Embarking on a journey of continuous improvement, we’ve set an agenda to ensure the provision of safer communities, a thriving local economy, a greener more sustainable environment, whilst increasing our digital capabilities.

This is an exciting opportunity to work within the Insurance Team, part of the Council’s Financial Services. As part of the Council's commitment to provide high quality and efficient services, we are looking to recruit a Senior Insurance Officer who can support the Council’s Insurance Team. As the Senior Insurance Officer you will be responsible for supporting the Insurance Manager and Insurance Team to deliver a range of varied activities within the insurance function to all departments with the aim of minimising the Council’s exposure to financial loss and liability.

• Ensure that all claims are properly recorded and allocated;
• Utilise the Council's computerised insurance claims package; LACHS (Local Authority Claims Handling System);
• Support the Insurance Manager with the annual insurance renewals and tenders.
• Develop and manage positive working relationships;
• Respond to customer queries and upscale issues;
• Identify and suggest any improvements to current ways of working in order to deliver a more efficient and effective insurance service for customers

The Council operates a hybrid working policy with current expectations that staff work in the office between 1-3 days (depending on service needs) a week.

The successful candidate will have experience of:

• Processing insurance claims within a busy Insurance Team.
• Insurance Claims management.
• Creating financial and risk analysis reports.
• Dealing with significant insurance renewals and tenders.
• Performing insurance services in accordance with the relevant professional insurance standards.
• Being highly organised with strong demonstrable time management skills.
• Gaining and applying new knowledge effectively.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. Applicants should be aware that the post will only be offered to successful candidates subject to an Enhanced DBS check as well as other employment clearances.

If you would like to have an informal discussion about the post please email Harrison Thorpe, Insurance Manager at

• Flexible Working Hours – We recognise the importance of flexibility in managing your work and personal life.
• 36 Hour Week – Enjoy a standard 36-hour workweek for all full time staff.
• Generous Holiday Entitlement – increasing with length of service (for non-casual roles).
• Hillingdon Sports & Leisure – Stay active and healthy with discounts at council owned leisure centres and swimming pools across the borough.
• Salary Sacrifice Schemes – option to join schemes for cycle purchase, electric vehicle leasing and additional voluntary pension contributions (subject to scheme rules).
• Cycle to Work – Eco-friendly commuting with our cycle purchase scheme. We also provide bicycle parking, lockers, and showers at the Civic Centre.
• Local Government Pension Scheme – access to Local Government Pension Scheme and membership to the Credit Union.
• Vivup Benefits – Access a variety of offers and discounts through our Vivup Benefits.
• Mental Health Support and Counselling Services – Our mental health first aiders are trained to identify, understand, and help employees experiencing mental health issues. Access free 24-hour confidential advice and counselling as well as a legal advice service for you and your immediate family.
• Travel Support – Make your daily commute easier with our season ticket loans and free car parking.