Customer Supply Chain Controller, Customer Supply Chain Controller

Our Way of Working

This is an office-based role in Uxbridge, reflecting Pilgrim's Europe way of working. We believe that working together in person drives stronger collaboration, faster decision‑making, greater visibility across the business, and accelerates both personal development and career progression.

Are you passionate about delivering exceptional customer service while balancing the complexities of a fast‑moving supply chain?

We're looking for a Customer Supply Chain Controller to join Pilgrim’s Europe and play a pivotal role in managing customer supply chain performance across a major retail‑facing account portfolio. This is an excellent opportunity for someone already working in a customer supply chain, replenishment, demand planning, supply planning, logistics, or retail supply chain environment who enjoys building relationships, solving problems, and influencing outcomes across multiple teams.

You’ll be at the centre of the action, working closely with Commercial, Planning, Operations, Logistics, and Customer teams to ensure excellent service levels, maximise availability, and proactively manage risks and opportunities.

• Manage day‑to‑day customer supply chain activity, ensuring service level targets are achieved
• Build strong relationships with customer supply chain contacts and internal stakeholders
• Monitor orders, forecasts, stock availability, and service performance
• Identify supply chain risks and implement solutions to minimise disruption
• Analyse customer performance data and provide actionable insights
• Lead service reviews and performance discussions with key stakeholders
• Collaborate with Planning, Operations, Logistics, and Commercial teams to optimise supply chain performance
• Support forecasting and demand planning activities
• Drive continuous improvement initiatives to enhance customer service and operational efficiency
• Act as the key point of contact for supply chain‑related customer queries and escalations

• Experience with in Customer Supply Chain, Replenishment, Demand Planning, Supply Planning, Logistics, Forecasting, or Retail Operations
• Strong understanding of retail supply chain principles and customer service metrics
• Excellent stakeholder management and relationship‑building skills
• Strong analytical capability with advanced Excel skills
• Experience interpreting data and turning insights into actions
• Ability to prioritise and manage multiple tasks in a fast‑paced environment
• Confident communicator who can influence across functions and challenge constructively
• FMCG, food manufacturing, retail, or consumer goods experience highly desirable

• Competitive salary
• Pension scheme
• Life assurance
• Employee discount platform
• Career progression opportunities within a growing international business
• Exposure to major retail customers and commercial decision‑making
• Collaborative and supportive working environment
• Opportunity to make a visible impact on customer performance and business growth

If you enjoy working at the intersection of customers, supply chain, and commercial performance, and are looking for a role where you can make a real impact, we'd love to hear from you.

Apply today and join a team that keeps our customers at the heart of everything we do.