Air Export Gateway Coordinator

Responsibilities

• Plan, build, and manage air export consolidations (consols) through the gateway
• Coordinate cargo from multiple branches and customers into groupage shipments
• Manage airline bookings and space allocations to support consolidation plans
• Ensure timely cargo cut-offs, build-up, and uplift in line with flight schedules
• Liaise with internal export teams, overseas offices, and key accounts to align shipment priorities
• Prepare and verify export and consolidation documentation, including MAWB/HAWB, manifests, and customs paperwork
• Monitor cargo flow into the gateway and resolve delays or discrepancies proactively
• Optimise routing and carrier selection to balance cost efficiency and service levels
• Handle specialist cargo including GDP (Good Distribution Practice) and Dangerous Goods (DG) in line with regulations
• Ensure compliance with customs procedures, aviation security, and export controls (e.g., IPRs, SIEL/OIEL, Carnets where applicable)
• Perform post-flight checks and manage exceptions or claims
• Complete file closure and support accurate invoicing at consolidation/job level
• Maintain accurate records within internal systems (e.g., Cargowise/AS400)
• Communicate effectively with stakeholders across the network
• Identify opportunities to improve consolidation efficiency and gateway performance
• Escalate operational issues to senior management where required

• Previous Air Freight Export experience (gateway or consolidation experience highly desirable)
• Strong understanding of air export processes and consolidation (groupage) operations
• Experience with airline bookings and capacity management
• Proficient in Microsoft Office (Excel, Word); experience with Cargowise or AS400 advantageous
• Good knowledge of Aviation Security and export compliance requirements
• Available to work shifts Monday - Saturday
• Strong attention to detail with the ability to work under pressure in a time-critical environment
• Analytical mindset with the ability to make operational and cost-based decisions
• Effective communicator with the ability to coordinate across multiple stakeholders
• Highly organised with the ability to prioritise and manage workload independently
• Proactive, self-motivated, and solutions-focused