Repair Technician

Repair Technician

Uxbridge, London

Warehouse Role

The Repair Technician is responsible for facilitating and conducting repair of Encore owned equipment and supports equipment transportation, scanning, tracking, internal billing and other warehouse functions. This position is responsible for implementing & overseeing quality control (QC) processes and updates the Service Central database in a timely and accurate manner. Additional responsibilities include maintaining spare parts inventory, documenting the repair process, and providing overall assistance to internal and external team members.

The Repair Technician will report to the Senior Repair Technician or Warehouse Supervisor.

• Drive Results
  - Perform technical & cosmetic repair and maintenance on Encore equipment and road cases. Includes show related items and facility related items.
• Support all Quality Control processes and procedures.
• Design and build miscellaneous equipment or devices to increase performance of existing products or add value to existing equipment.
• Maintain relationships with vendors and order necessary parts to complete repairs.
• See the Bigger Picutre
  - Visit Encore hotel locations to inspect gear and identify items in need of repair.
• Establish and provide reporting on key repair metrics and ROI
• Purchase shop related items.

• Research and test new equipment.
• Prepare synopsis of benefits, costs, and downfalls of new equipment.
• Continually looks for product advances and manufactured related problems with equipment.

• Deliver World Class Service
  - Provide excellent service and strive to exceed the expectations and needs of internal and external customers.
• Value People
  - Maintain positive relationships with Encore teams through effective communication and excellent service.
• Inform internal and external customers on repair status
• Produce reports on key repair metrics, as necessary.

• Pick, scan, and stage outgoing equipment for transport.
• Sort, scan, and perform QC on incoming equipment.
• Re-shelf equipment after gear is sorted and QC process completed.
• Perform annual physical inventory of equipment.
• Load and unload equipment from vans, trucks, and tractor-trailers.
• Assist with equipment deliveries or on show site as directed.
• Keep work area orderly.

• Understand company processes and follows procedures.
• Do the Right Thing
  - Complete system entry and paperwork in a timely and accurate manner.

• Minimum of an associate’s degree, diploma or equivalent in a related technical discipline
• 1+ years of experience in component level fault isolation and repair.
• Experience in the repair of professional/semi-professional A/V and lighting equipment (or consumer electronics) is a definite plus.
• Demonstrate ability to troubleshoot and repair analog and digital circuitry to the component level.
• Ability to competently use test-equipment such as DMM, oscilloscope, and signal generators.
• Clean soldering/DE soldering skills on both thru-hole and surface mount components.
• Self-motivated, resourceful individual with the ability to work well independently and in groups.
• Good mechanical skills.
• Basic computer/Microsoft Office (Word, Excel) skills.
• Ability to take direction & communicate with managers and subordinates.

• Deliver World Class Service
• Hospitality
• Ownership
• Do The Right Thing
• Instills Trust
• Safety Conscious
• Drive Results
• Action Oriented
• See The Big Picture
• Tech Savvy
• Value People
• Communicates Effectively