Assistant Practice Manager

The Assistant Practice Manager supports the Practice Manager Partner and GP Partners in the operational, strategic and workforce management of the practice. The post holder must have proven management experience and demonstrable experience within primary care. ( must be Emis web trained)

The role includes full oversight of all departments including reception, administration and clinical support teams, ensuring efficient day-to-day running of the surgery. The Assistant Practice Manager will deputise for the Practice Manager when required.

Key responsibilities include line management of staff, recruitment, appraisals, probation reviews, absence monitoring and supporting disciplinary and grievance procedures in line with employment law and practice policy. The role involves workforce planning, rota oversight and staff development.

The post holder will monitor performance against contractual targets including QOF, Enhanced Services and PCN requirements, analysing data and implementing action plans where needed.

Attendance at Partner, management, HR, PCN and Federation/Confederation meetings is required, contributing to service development and strategic planning.

The role also supports CQC compliance, complaints management, policy implementation and maintaining high standards of governance and confidentiality.

Strong leadership, organisational skills and a thorough understanding of NHS primary care are essential.

Main Duties

Support the Practice Manager Partner and GP Partners in the operational and strategic management of the practice, deputising in their absence. Maintain oversight of all departments including reception, administration and clinical support teams to ensure safe, efficient day-to-day running of the surgery.

Provide line management to staff, including recruitment, induction, probation reviews, appraisals, performance management, absence monitoring and supporting disciplinary and grievance procedures in line with employment legislation and practice policy. Contribute to workforce planning, rota management and staff development.

Monitor and support achievement of contractual and performance targets including QOF, Enhanced Services and PCN requirements, analysing data and implementing action plans where necessary.

Attend and contribute to Partner, management, HR, PCN and Federation/Confederation meetings, preparing reports and following up agreed actions.

Support compliance with CQC standards, complaints management, policy implementation, governance processes and maintaining confidentiality and data protection standards.

Drive service improvement initiatives and ensure effective communication across all teams.

The Harefield Practice

The Harefield Practice is an NHS GP surgery led by a Practice Manager Partner and Two GP Partners, providing high-quality primary care services to our local community. We are committed to delivering comprehensive, compassionate and accessible healthcare in a safe, respectful and inclusive environment. As an NHS organisation, we uphold the core values of equity, integrity and excellence and work in line with national standards and CQC regulations.

Our aim is to provide high-quality, holistic medical care that meets the physical, mental and emotional needs of our patients. We strive to ensure that every patient feels listened to, valued and supported in their healthcare journey.

Our objectives are to deliver patient-centred care tailored to individual needs, ensure timely access to appointments and services, promote preventative healthcare and wellbeing, continually improve quality through staff development and patient feedback, and maintain full compliance with CQC and NHS standards.

We are committed to respecting confidentiality and informed consent, involving patients in decisions about their care, providing information in accessible formats, and ensuring equality of access for all patients regardless of age, gender, race, religion or disability.

The Harefield Practice represents professionalism, accountability and a strong commitment to serving our community.

Assistant Practice Manager Job Description

The Assistant Practice Manager supports the Practice Manager and GP Partners in the operational, strategic and workforce management of the practice. The post holder must have proven management experience and demonstrable experience within primary care.

The role includes full oversight of all departments including reception, administration and clinical support teams, ensuring efficient day-to-day running of the surgery. The Assistant Practice Manager will deputise for the Practice Manager when required.

Key responsibilities include line management of staff, recruitment, appraisals, probation reviews, absence monitoring and supporting disciplinary and grievance procedures in line with employment law and practice policy. The role involves workforce planning, rota oversight and staff development.

The post holder will monitor performance against…