Customer Collaboration Manager

UK Customer Collaboration Manager page is loaded

Apply locations Birmingham, United Kingdom Uxbridge, United Kingdom time type Full time posted on Posted Yesterday time left to apply End Date:
April 3, 2025 (7 days left to apply) job requisition  R-134896

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The UK Customer Collaboration Manager role is critical to managing and ensuring the highest levels of service are delivered to our customers. Leading a customer team, in close alignment to the sales team, the structure enables the progression of an agenda focused on delivering operational excellence, optimizing joint costs and in developing improved processes and initiatives to enable business growth. The role is pivotal to our customer engagement, to understand and translate customer requirements through the building of trusted partnerships, and to work as a member of virtual teams within Customer Services & Logistics (CS&L) / Manufacture Supply Chain (MSC) / Mondelez Europe (MEU) / Commercial functions to shape and deliver the agenda.

Scope of the role

• Creation of an agreed customer collaborative agenda with internal & external stakeholders to drive continuous improvement of the order to delivery process and deliver agreed KPIs, and a Joint Supply Plan measured through Customer Scorecards to support our Growth agenda.

• Creation and evolution of a focused, motivated and high performing Customer Collaboration team
  . Working as part of the Customer Order to Cash Leadership Team to fully align and optimize ways of working as a virtual team.

• Leading the service agenda and championing the voice of the customer
  , working across CS&L to maximise OTIF performance and working as part of the Sales virtual team to ensure a coherent and fully integrated customer agenda.

• Strong stakeholder management and the building of a strong network of relationships is critical both internally and externally - Customer, Customer Services & Logistics, Commercial, Manufacture Supply Chain, Mondelez EU Customer Tower, Order To Cash, external bodies and within the wider business to ensure an efficient flow of information for customer-specific topics. It is critical that the job holder is able to develop strategy and to frame & communicate information effectively with stakeholders at senior levels.

How you will contribute

You will:

• Leads a Customer Team of direct and indirect reports

  • Role modelling and developing a people strategy to optimize the team capabilities, providing a talent pool for development within the business and attract and retain talent from within and outside of OTC (order to cash) to build a high performing team.

  • Active participation in People Forums & Initiatives as part of the UK & Ireland CS&L ELT.

• Driving the operational engagement which includes leading the customer collaboration teams that focus on delivering 98.5% service to them through:

  • Operational excellence and continuous improvement to identify and resolve processes or issues which impact service.

  • Promotional Forecasting through Implants and 30:60:90 planning processes

  • Seasonal intent Management

  • Leading the MBS back office Customer service teams to deliver CS order entry target of