Quality Assurance Officer

OA is hiring a Quality Assurance Officer to join our client’s expanding team. Reporting to the Operations & Technical Director, you’ll support and strengthen the Quality Management System, working closely with the existing QA Officer.

This role focuses on managing customer complaints, leading investigations, driving cross-functional improvement projects, and engaging with key stakeholders across Commercial, Logistics, suppliers, subcontractors, and clients. You’ll also conduct site visits and support operational and logistics quality improvements when needed.

Fluent Portuguese required.

Location:

Uxbridge

Hours:

Monday to Friday, 9am-5pm (office based).

Salary: £38,000-£40,000 – DOE

Quality Assurance Officer Benefits

Pension
25 days pa, plus UK bank/public holidays (pro-rata for part years’ service).
Life insurance
Performance bonus
Income protection insurance
Quality Assurance Officer

Key Responsibilities

Manage customer complaints end-to-end in coordination with the Commercial team
Liaise with warehouses, transport providers and suppliers to conduct investigations
Complete and manage Corrective Action Plans (CAPs)
Follow up with suppliers for formal response letters and ensure timely closure
Analyse recurring issues and drive continuous improvement initiatives

Support chargebacks, claims and quality-related commercial matters

Handle and maintain Quality Control documentation
Promote application of the Quality Control Program across departments, suppliers, subcontractors and clients
Assist with customers SAQ’s and web platforms
Perform internal audits (training can be provided)
Support HACCP reviews and SOP documentation review
Assist with laboratory coordination and surveys
Support BRCGS Food and BRCGS Agents & Brokers compliance
Provide cover for the existing QA Officer when required
Conduct customer and warehouse visits (UK and occasional overseas)
Support investigations related to stock queries and supply chain incidents
Contribute to logistics and operational improvement initiatives
Maintain accurate records within Business Central system
Provide cross-functional support to Operations, Technical and Commercial teams
Quality Assurance Officer Skills and Experience

Proven experience within the meat industry (essential)
Fluent Portuguese (spoken and written) – (essential)
Full UK driving licence and valid passport (required for travel)
Strong communication and stakeholder management skills
Highly organised, detail-oriented and self-motivated

Comfortable working in a regulated and documentation-heavy environment

Experience with internal auditing (desirable)
HACCP knowledge (desirable)

Experience with BRCGS Food and/or BRCGS Agents & Brokers (desirable)
Experience working within importer/exporter or supply chain environments (desirable)
If you are interested in this position, please apply online with your CV.

BARNPERM

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