Quality Assurance Officer

OA is hiring a Quality Assurance Officer to join our client s expanding team. Reporting to the Operations & Technical Director, you ll support and strengthen the Quality Management System, working closely with the existing QA Officer.

This role focuses on managing customer complaints, leading investigations, driving cross-functional improvement projects, and engaging with key stakeholders across Commercial, Logistics, suppliers, subcontractors, and clients. You ll also conduct site visits and support operational and logistics quality improvements when needed.

Fluent Portuguese required.

Location: Uxbridge

Hours: Monday to Friday, 9am-5pm (office based).

Salary: £38,000-£40,000 DOE

Quality Assurance Officer Benefits

• Pension
• 25 days pa, plus UK bank/public holidays (pro-rata for part years service).
• Life insurance
• Performance bonus
• Income protection insurance

Quality Assurance Officer Key Responsibilities

• Manage customer complaints end-to-end in coordination with the Commercial team
• Liaise with warehouses, transport providers and suppliers to conduct investigations
• Complete and manage Corrective Action Plans (CAPs)
• Follow up with suppliers for formal response letters and ensure timely closure
• Analyse recurring issues and drive continuous improvement initiatives

• Support chargebacks, claims and quality-related commercial matters

• Handle and maintain Quality Control documentation
• Promote application of the Quality Control Program across departments, suppliers, subcontractors and clients
• Assist with customers SAQ s and web platforms
• Perform internal audits (training can be provided)
• Support HACCP reviews and SOP documentation review
• Assist with laboratory coordination and surveys
• Support BRCGS Food and BRCGS Agents & Brokers compliance
• Provide cover for the existing QA Officer when required
• Conduct customer and warehouse visits (UK and occasional overseas)
• Support investigations related to stock queries and supply chain incidents
• Contribute to logistics and operational improvement initiatives
• Maintain accurate records within Business Central system
• Provide cross-functional support to Operations, Technical and Commercial teams

Quality Assurance Officer Skills and Experience

• Proven experience within the meat industry (essential)
• Fluent Portuguese (spoken and written) (essential)
• Full UK driving licence and valid passport (required for travel)
• Strong communication and stakeholder management skills
• Highly organised, detail-oriented and self-motivated

• Comfortable working in a regulated and documentation-heavy environment

• Experience with internal auditing (desirable)
• HACCP knowledge (desirable)
• Experience with BRCGS Food and/or BRCGS Agents & Brokers (desirable)
• Experience working within importer/exporter or supply chain environments (desirable)

If you are interested in this position, please apply online with your CV.

BARNPERM

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