Estee Lauder - Counter Lead - Boots

Estee Lauder - Counter Lead - Boots Uxbridge 4 days

Join to apply for the Estee Lauder - Counter Lead - Boots Uxbridge 4 days role at The Estée Lauder Companies Inc.

The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of luxury and prestige brands globally. The company’s products are sold in approximately 150 countries and territories under brand names including:
Estée Lauder, Aramis, Clinique, Lab Series, Origins, M
· A·C, La Mer, Bobbi Brown Cosmetics, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, the DECIEM family of brands, including The Ordinary and NIOD, and BALMAIN Beauty.

The Counter Lead is responsible for supporting the Brand in driving sales turnover and market share through consistently remaining consumer focused.

• Reflect a credible and professional Brand image to all internal and external consumers at all times
• Maximise sales through selling, providing excellent service and retail standards
• Contribute to efficiencies through adhering to store/Brand/Company procedures and guidelines
• Understand daily/weekly targets
• Ensure personal awareness of all additional sales avenues i.e. eventing, omni and digital channels
• Keep up to date with competitor activities and missed opportunities
• Effectively use social media, leveraging opportunities to drive the business, protect and enhance the Brand image
• Deliver the Brand Strategy, ensuring the delivery of an effective local plan
• Plan and implement local marketing & events initiatives, aligned to retailer activity
• Deliver excellence in execution of service by ensuring measures are in place to continually and visibly improve service levels, creating a zero consumer complaints mindset and a surprise and delight culture
• Be an ambassador for the Brand – lead the way to ensure Brand values are represented and bought to life
• Ensure refunds and complaints are managed in line with company guidelines and to a mutually satisfactory conclusion, informing/consulting with the Area Manager where appropriate
• Use digital tools to ensure knowledge is kept up to date
• Deliver a consumer recruitment and retention strategy to grow a loyal consumer base
• Develop up to date knowledge of product to ensure an industry‑leading experience for consumers
• Plan to ensure the delivery of excellent standards at all times (product, housekeeping, displays, messaging, pricing)
• Review retail standards daily to maintain required standards
• Ensure deliveries, stock movements and associated administration are completed within agreed company time frames
• Ensure auditable processes and administration are actioned to company guidelines and take corrective action in highlighted areas of risk
• Ensure all information requests are fulfilled accurately and within deadlines
• Minimise stock loss by implementing company security policies and procedures correctly and followed
• Create and maintain a safe working environment for consumers, ensuring company and retailer policies and procedures are adhered to
• Ensure health & safety responsibilities and all operational activities achieve a minimum overall grading of "Acceptable" during audits

• Manage daily replenishment, taking appropriate action where necessary
• Maximise sales performance by utilising all commercial reports before making commercial decisions
• Plan and deliver the visual merchandising layout, ensuring it is completed to guidelines and within agreed timescales
• Identify stock package issues and take corrective action, informing the Area Manager when out of direct control
• Effectively manage all promotions and discounts ensuring they are actioned in line with company guidelines
• Identify trends and make suggestions to enhance product performance

• Experience in a fast‑paced retail and/or consumer‑facing environment
• Ability to drive self‑development
• Commercial understanding and awareness of the industry
• Effective communication, organisation and prioritisation skills