Assistant Store Manager

Working Hours and Contract

Working days:
Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday.

40 hours per week. Fixed‑Term Contract – 9 months.

Salary: £34,850 – £42,600 per year (full‑time equivalent).

As Assistant Store Manager you will support the Store Manager in delivering commercial success, leading, coaching and developing a high‑performing team, and role‑modeling our signature selling ceremony for world‑class customer experience. You will be accountable for the successful running and trading of the store in the Manager’s absence.

• Commercial Focus – analyze sales, KPIs and customer feedback; support the Store Manager in planning and executing business strategies that deliver on sales targets; champion visual merchandising and product displays.
• Leadership – build, lead and nurture a diverse, inclusive and engaged team; deliver clear communication, impactful feedback and support regular development conversations; act as a trusted leader and role model the values of Dream, Dare, Care and Deliver.
• Customer Experience – be a Pandora ambassador, bring deep product knowledge and commitment to brand values; inspire the team to create unique, personalised moments for customers; take ownership of excellent customer service standards and resolve escalated issues.
• Store Operations – support daily operational tasks including rotas, stock control, till operations and managing security, health, safety and compliance; plan staffing levels in line with commercial needs; ensure high shop‑floor standards and smooth stock management.

• Proven experience driving sales and profitability in store.
• Strong passion for customer service and ability to coach a high‑performing team.
• Excellent communication and organizational skills with ability to multitask and prioritize; adaptable and flexible to changing business needs.
• Positive, can‑do attitude and enthusiasm for Pandora products and core values.
• Growth mindset – thrives on feedback, embraces change and is always looking to raise the bar.
• Well‑presented appearance with taste for desirable products and passion for retail.

• Highly competitive salary.
• Monthly bonus of 10% (potential 20% if stretch targets achieved).
• Generous jewellery uniform allowance.
• Employee discount.
• Wear box access – select jewellery to wear at work.
• Exclusive retail, hospitality and entertainment discounts via online benefits platform.
• Free support for you and your loved ones through Retail Trust.
• Parties, incentives and gifts throughout the year.
• Clear career progression and training opportunities.

Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. Please inform us if you require reasonable adjustments during the interview process.