Freight and Logistics

Responsibilities

• Conduct informal and formal needs assessments to recommend appropriate packaging products tailored to each customer.
• Gather and document customer information, purchases, and reactions to products for accurate insights.

• Develop a rapport with customers, demonstrating a friendly and helpful manner to ensure they feel at ease.
• Answer customers' questions about products and keep them informed about new offerings.
• Actively listen to customer needs to drive repeat sales and upsell opportunities.
• Foster positive working relationships with sales and customer service team members.
• Take incoming sales calls and make daily outbound calls to existing and new customers.
• Conduct mailshots and send mailers to existing or new customers to promote products and services.
• Manage accounts handed over by senior management and support rejuvenation of business opportunities.

• Process orders efficiently via phone and email.
• Follow up and chase sample requests to ensure timely delivery.

• Participate in training and professional development programs to apply new skills effectively.
• Maintain a neat and professional appearance to represent the company’s brand positively.

• Meet set weekly targets and ensure consistent performance in sales activities.
• Operate the Live Chat System to assist and engage customers.
• Be comfortable working independently and making minor decisions without direct supervision.

• Strong commercial acumen and analytical skills
• Knowledge of food packaging would be a benefit but not essential
• Ability to work independently and communicate effectively with excellent interpersonal skills
• Work as part of a team
• Willingness to travel as needed at exhibitions/trade shows and customer site visits across the UK (Valid UK Driving License required)

• Company pension
• Annual bonus based on performance
• Monthly sales target bonus
• Opportunity for career progression
• 20 days annual leave plus bank holidays, with additional holiday for 5 years+
• Free parking
• Competitive salary
• Engagement in charity fundraising

• First name
• Last name
• Email
• Phone number
• Upload your CV (Allowed files: .pdf, .doc, .docx; Max file size: 10MB)