Homeless Prevention Officer

We are seeking a proactive and customer-focused Housing Options Officer to provide high-quality housing advice and homelessness prevention services. You will work with individuals and families at risk of homelessness, offering early intervention, tailored housing options, and practical solutions to help people secure and sustain suitable accommodation.

Key Responsibilities
Provide comprehensive housing advice in line with the Housing Act 1996 (as amended) and Homelessness Reduction Act 2017
Carry out homelessness assessments and develop Personalised Housing Plans (PHPs)
Prevent and relieve homelessness through early intervention and case management
Make statutory decisions and issue notifications in accordance with legislation
Work with landlords, housing providers, and partner agencies to secure accommodation
Manage a caseload effectively, maintaining accurate case records
Support vulnerable customers, safeguarding adults and children where required
Attend court as required, including possession and homelessness-related cases
Ensure services are delivered in line with policies, procedures, and performance targets

About You
Experience in housing options, homelessness prevention, or a related housing role
Strong knowledge of housing legislation and statutory homelessness duties
Excellent communication, negotiation, and problem-solving skills
Ability to manage a complex caseload and make sound decisions under pressure
Strong IT skills and experience using housing management systems
Commitment to equality, diversity, and delivering excellent customer service

If you have the relevent skills then please apply today