Housing Options Officer

We are looking for a dedicated and customer-focused Housing Options Officer to join our Housing Services team. This is a rewarding opportunity to make a real difference in the lives of individuals and families facing housing difficulties.

• Assess housing applications and homelessness cases in accordance with relevant legislation and local policies.
• Provide comprehensive housing advice and homelessness prevention support.
• Develop and implement Personalised Housing Plans (PHPs) with customers.
• Conduct interviews and needs assessments to identify housing solutions.
• Negotiate with landlords, housing providers, and support agencies to prevent homelessness where possible.
• Manage a caseload of customers, ensuring timely and accurate case management.
• Make statutory decisions and issue legally compliant notifications.
• Arrange temporary accommodation where appropriate.
• Work collaboratively with internal departments and external agencies to deliver positive outcomes.
• Maintain accurate records and case notes using housing management systems.
• Ensure services are delivered in line with safeguarding responsibilities and equality legislation.

• Experience working in housing, homelessness, tenancy support, or a related field.
• Knowledge of homelessness legislation, housing law, and welfare benefits.
• Strong case management and problem-solving skills.
• Excellent communication, negotiation, and customer service abilities.
• Ability to manage a varied and demanding caseload effectively.
• Experience producing accurate reports, records, and statutory correspondence.
• Competent IT skills, including experience using case management systems and Microsoft Office.

If you have the relevant skills then please apply today.