Homelessness Caseworker

About the role

Help Prevent Homelessness and Change Lives

We are transforming our Housing Needs and Homelessness Service and are looking for enthusiastic, resident-focused Homelessness Caseworkers to join our growing teams.

We have opportunities within our:

• Family Homelessness Teams
• Single Homelessness Teams
• Domestic Abuse Team
• Move-On Teams

These roles are at the heart of our ambition to deliver a prevention-focused, high-performing homelessness service that improves outcomes for residents and reduces reliance on temporary accommodation.

As a Homelessness Caseworker, you will manage a varied caseload of residents who are homeless or threatened with homelessness. You will undertake assessments, develop Personalised Housing Plans, deliver prevention and relief interventions, and support residents to secure sustainable housing solutions.

Working within one of our specialist teams, you will:

• Deliver high-quality homelessness assessments and casework.
• Prevent and relieve homelessness through early intervention.
• Develop and review Personalised Housing Plans.
• Support residents to access suitable housing options, including the private rented sector.
• Work collaboratively with internal services and external partners.
• Maintain legally compliant case records and decision-making.
• Contribute to reducing temporary accommodation use and increasing move-on outcomes.

We are looking for individuals who:

• Have experience working in homelessness, housing, housing advice or a related field.
• Understand the Homelessness Reduction Act and homelessness prevention principles.
• Are passionate about delivering excellent outcomes for residents.
• Can manage a demanding caseload and prioritise effectively.
• Have strong communication, negotiation and problem-solving skills.
• Are committed to delivering a resident-focused service.

• Be part of an ambitious service transformation programme.
• Help shape a prevention-first homelessness service.
• Access learning, development and career progression opportunities.
• Work in a supportive and collaborative team environment.
• Make a genuine difference to residents facing housing difficulties.

If you are motivated by improving lives, preventing homelessness and helping residents secure sustainable housing solutions, we would love to hear from you.

Apply now and help us put residents first.

Please note: We have multiple positions available through this recruitment campaign. Depending on the position, appointments may be offered on either a permanent basis or a fixed-term contract until 31 March 2028.

• Flexible Working Hours – We recognise the importance of flexibility in managing your work and personal life.
• 36 Hour Week – Enjoy a standard 36-hour workweek for all full time staff.
• Generous Holiday Entitlement – increasing with length of service (for non-casual roles).
• Hillingdon Sports & Leisure – Stay active and healthy with discounts at council owned leisure centres and swimming pools across the borough.
• Salary Sacrifice Schemes – option to join schemes for cycle purchase, electric vehicle leasing and additional voluntary pension contributions (subject to scheme rules).
• Cycle to Work – Eco-friendly commuting with our cycle purchase scheme. We also provide bicycle parking, lockers, and showers at the Civic Centre.
• Local Government Pension Scheme – access to Local Government Pension Scheme and membership to the Credit Union.
• Vivup Benefit – Access a variety of offers and discounts through our Vivup Benefits.
• Mental Health Support and Counselling Services – Our mental health first aiders are trained to identify, understand, and help employees experiencing mental health issues. Access free 24-hour confidential advice and counselling as well as a legal advice service for you and your immediate family.
• Travel Support – Make your daily commute easier with our season ticket loans and free car parking.
• Trade Union Membership –The Council recognises UNISON, Unite, AEP and GMB and supports employees’ freedom of choice in relation to trade union membership.

At the London Borough of Hillingdon, we are committed to creating a diverse, inclusive, and equitable workplace. This…