Quality Assurance Administrator

We are seeking a highly organised and proactive Quality Assurance Administrator to support the Regional Quality & Patient Experience Manager across our NHS 111, Clinical Assessment Service (CAS) and Outof Hours (OOH) services. These services operate 24/7, 365 days a year, and play a vital role in delivering safe, responsive and patient‑centred care across North West and South West London. In this role, you will contribute to the smooth running of our Quality and Patient Experience functions by providing comprehensive administrative support.

You will help ensure that our services consistently meet the highest standards for patients, partners and stakeholders, while upholding our organisational values: treating people as they wish to be treated, acting with integrity, embracing diversity and striving to improve together. You will work closely with clinical and operational colleagues, supporting meetings, documentation, audits and reporting processes that underpin quality governance.

Your work will directly support the delivery of safe, effective and compassionate care, making this an excellent opportunity for someone who thrives in a fast‑paced environment and enjoys varied, meaningful work. This role is ideal for someone who is detail‑focused, confident communicating with a wide range of staff and motivated to help strengthen systems that improve patient experience.

• Preparing for meetings and supporting the Regional Quality & Patient Experience Manager
• Taking minutes, maintaining action logs and collating information for presentations
• Managing diaries and ensuring meetings meet quorum requirements
• Supporting Patient Experience Administrators with letters, emails and general admin
• Uploading case notes, voice recordings and documents as required
• Providing dictation support to senior clinical leaders
• Collating Health & Safety documentation across NWL and SWL sites
• Supporting audits, deepdives and DATIX administration
• Updating documentation, posters and public‑facing materials
• Maintaining oversight of Business Continuity and Fire Warden checklists
• Providing cross‑cover administrative support when needed
• Assisting in developing improved administrative and business support systems

• Strong organisational and administrative skills with excellent attention to detail
• Confident communicator with a professional telephone manner
• Ability to prioritise workload and work effectively under pressure
• Proactive, reliable and self‑motivated approach
• Strong interpersonal skills and ability to work as part of a team
• Good general education and strong IT skills, including Outlook, Excel, PowerPoint and Word
• Understanding of confidentiality, data protection and customer‑focused environments
• Previous administrative experience supporting senior managers
• Flexible, adaptable and able to demonstrate common sense and tact

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.