Equine Client Services Representative

Overview

Equine Client Service Representative
Massachusetts Equine Clinic, Uxbridge, MA

Be the welcoming voice and friendly face that clients interact with first—whether answering a call, scheduling a visit, or greeting them at the door. You’ll triage phone calls and emergencies, manage appointments, and help keep the clinic organized and inviting. This is a dynamic, client-facing role where no two days are the same, supporting services across ambulatory care, hospitalization, sports medicine, reproduction services, gastroscopy and endoscopy, pre-purchase exams, diagnostic services, lameness, and surgery.

A positive, solutions-focused mindset is essential, along with strong communication skills and a genuine passion for helping horses and their people.

Ideal candidates are team players with a strong background in client service and extensive equine knowledge. Veterinary experience is a plus and you should thrive in a role that blends organization, problem-solving, and compassion. We value flexibility, work-life balance, and a collaborative spirit.

• Provide compassionate, professional care to clients and patients, building trust and reinforcing the clinic’s reputation in the community.
• Maintain a respectful, collaborative relationship with veterinarians and team members.
• Triage patient calls using knowledge of common equine conditions and assessment skills to determine urgency and schedule accordingly.
• Educate and counsel clients on equine health care, treatment plans, and preventive services.
• Handle end-of-life planning and care with empathy, following euthanasia protocols.
• Deliver exceptional client service by managing phone calls, responding to inquiries, and resolving concerns.
• Schedule appointments based on priority, patient needs, and veterinarian availability.
• Record all client communications accurately and relay information to the appropriate veterinarian.
• Process invoices, payments, deposits, and assist with accounts receivable and collections.
• Maintain accurate medical records and ensure timely documentation of all services provided.
• Assist with inventory management, including ordering, receiving, labeling, and tracking medications and products.
• Perform basic laboratory procedures and packaging and preparation for send-out labs.
• Prepare, maintain, and sterilize medical equipment, including surgical packs and instruments.
• Follow office cleaning and sanitation protocols to ensure a safe, organized, and welcoming clinic environment.
• Remain adaptable to changing clinic needs, including covering duties during staff absences.
• Demonstrate strong organizational skills and the ability to multitask in a fast-paced setting.
• Exhibit reliability, punctuality, and a strong work ethic, setting high standards for performance.
• Communicate clearly and work cohesively with the veterinary team to support optimal patient care.

• Strong client service orientation and communication skills.
• Experience in customer service; equine knowledge is highly preferred; veterinary experience is a plus.
• Ability to multitask, stay organized, and work well in a fast-paced environment.

• Entry level

• Full-time

• Other

• Veterinary Services

We’re keeping our options focused on qualified applicants. Similar positions in the area may appear below.