Forward Deployed Engineer

We are looking for a Forward Deployed Engineer to join our team in Zürich, supporting our Delivery team in deploying, customizing, and integrating Squirro’s AI and RAG platform for enterprise customers.

This role requires working on-site at our client's location in Uzwil, Switzerland, three days per week, collaborating directly with the client's teams to ensure successful implementation and delivery.

As a Forward Deployment Engineer, you will work closely with enterprise customers to implement and adapt the Squirro platform to their data environments and business needs. You will bridge product, engineering, and customer teams to ensure successful deployments and high-value solutions.

A key part of this role involves working directly with one of our enterprise clients in Uzwil, with a required on-site presence of three days per week. You will collaborate closely with client stakeholders, understand their technical environment, and provide hands-on engineering and implementation support.

• Client Engagement:
  Work directly with clients to understand their business challenges, technical requirements, and data landscape, including regular on-site collaboration in Uzwil.
• Solution Implementation:
  Deploy and configure Squirro's RAG and insights platform in client environments.
• Data Integration:
  Design and implement data integration pipelines to ingest structured and unstructured data from various sources into the Squirro platform.
• Customization and Development:
  Develop custom components, integrations, and extensions to enhance the Squirro platform and meet specific client needs.
• Technical Support and Training:
  Provide technical support and training to clients on how to use the Squirro platform effectively.
• Cross-functional Collaboration:
  
  Collaborate with Squirro's product, engineering, and sales teams to ensure successful deployments and continuous product improvement.
• Knowledge Graphs, AI & LLMs:
  Leverage knowledge of Knowledge Graphs, Large Language Models, and AI to enhance chat functionalities and improve search relevance and accuracy.

• Bachelor's degree in Computer Science, Engineering, or a related field.
• 5+ years of experience in a customer-facing technical role, such as Solutions Engineer or Technical Consultant.
• Excellent English communication and interpersonal skills.
• Experience with scripting languages such as Python and JavaScript, and software development methodologies.
• Ability to work independently within Scrum/Agile projects and manage multiple priorities.
• Experience with LLMs and Agentic AI.
• Experience working with Linux operating systems.
• Strong understanding of structured and unstructured data integration principles and technologies.
• Experience with search technologies such as Elasticsearch.
• Experience with Knowledge Graph technologies.
• Familiarity with on-premises and cloud platforms such as AWS, Azure, or Google Cloud.
• Ability and willingness to work on-site at our client's premises in Uzwil, Switzerland, three days per week.

• Experience customizing enterprise search functionalities.
• Experience developing and deploying chat applications involving LLMs.
• Strong understanding of AI applications in enterprise search, including knowledge graphs, text analytics, and machine learning.
• Experience with the Squirro platform or similar cognitive search solutions.

• A curious and analytical thinker who enjoys solving complex problems and delivering tangible value to clients.
• A pragmatic problem-solver who can navigate technical challenges and identify effective solutions.
• Comfortable working in a fast-paced, dynamic environment.
• A collaborative team player who builds strong relationships with customers and colleagues.
• Someone who enjoys hands-on client…