Manager, Operations

Candidates must live within a reasonable commuting distance of the communities served by Travis Credit Union, which include the following counties:
Alameda, Colusa, Contra Costa, Merced, Napa, Placer, Sacramento, San Joaquin, Solano, Sonoma, Stanislaus, and Yolo. For hybrid and remote roles, candidates are still required to reside within a commutable distance of our corporate headquarters in Vacaville, California.

We are unable to sponsor or assume sponsorship of employment visas for this position. Candidates must have current authorization to work in the U.S. (no sponsorship available).

Schedule:

Monday-Friday, Exempt/Hybrid.

Travis Credit Union’s Central Operations Management team provides strategic leadership and oversight of 14 million transactions worth $19B annually of wires, check, and ACH, ensuring seamless execution of daily operations that directly impact member experience and institutional success. This role is responsible for driving operational efficiency, maintaining regulatory compliance, and mitigating risk across all transaction channels—including branch, digital, ATM, records retention, and document imaging.

The team manages critical functions such as inbound and outbound check and image processing, ACH, and wire transfers, serving as a backbone of transactional integrity and service excellence. Through proactive leadership and cross-functional collaboration, Central Operations plays a vital role in supporting the mission and operational success of TCU and its members.

• Leads, trains, evaluates, coaches, professionally develops and motivates staff to attain department goals. Sets and monitors performance goals. Promotes a work environment that encourages involvement, initiative and teamwork. Builds career development paths for assigned staff.
• Oversees daily operations while driving process improvements, automation initiatives, technology implementations, and strategic projects that enhance efficiency, accuracy, scalability, and member service to ensure all departmental tasks are executed efficiently, with member service as the top priority.
• Attends and contributes to committee meetings as required. Manages departmental budget and identifies cost‑saving opportunities.
• Responsible for data analysis to improve operational efficiencies such automation vs manual processes, adhering to time‑based transactions.
• Leads fraud detection, investigations, alert monitoring, and dispute resolution activities related to ACH, wire, and check transactions to protect member assets and ensure regulatory compliance.
• Resolves complex member issues, transaction exceptions, and escalated operational matters.
• Drives the evaluation, selection, and implementation of new technologies and process automation solutions to improve operational efficiency, enhance accuracy, reduce risk, and support scalable growth.
• Administers system implementations and ensure effective training and adoption across the department.
• Directs change management to implement new technologies, regulatory updates, and process enhancements; communicate changes and ensures adoption.
• Serves as a subject matter expert and ensures adherence to applicable rules and regulations (e.g., NACHA, Fed Now, OFAC, etc.) and internal policies; prepares for and supports audits/exams.
• Manages vendor relationships related to check, wire, and ACH platforms, and ensures SLAs are met and issues are promptly addressed.
• Provides leadership and oversight of records management, document imaging, information governance, retention administration, and records lifecycle activities.

Not all functions/tasks are listed above; however, those listed are considered essential.

• Strong leadership and team development.
• Effective coaching, mentoring, and…