Head of Corporate IT

The  Head of Corporate IT  is responsible for the strategic leadership, operational excellence, and security implementation of the company’s internal IT environment. This role oversees end-user systems, corporate infrastructure, SaaS applications, identity and access management, and IT support operations to ensure reliable, secure, and scalable technology services for employees.
This position requires consistent availability during U.S. business hours to support leadership, cross-functional teams, and operational needs.

Key Responsibilities
Leadership & Strategy
Define and execute the corporate IT strategy aligned with business objectives
Lead, mentor, and scale the Corporate IT team (IT Operations, Helpdesk, Systems Administration)
Partner with executive leadership on technology planning, budgeting, and roadmaps
Establish IT policies, standards, and best practices

IT Operations & Infrastructur e
Oversee corporate IT systems including laptops, desktops, mobile devices, networks, and peripherals
Manage SaaS tools (Microsoft 365)
Ensure high availability, performance, and scalability of IT services
Own IT asset lifecycle management (procurement, deployment, inventory, decommissioning)

Security & Compliance
Implement and enforce security controls across corporate systems
Partner with Security, Legal, and Compliance teams on audits, risk management, and regulatory requirements
Manage identity and access management (IAM), device security, and endpoint protection
Lead incident response for corporate IT security events

End-User Experience & Support
Ensure a high-quality, responsive IT support experience for employees
Define SLAs, KPIs, and service metrics for IT support operations
Drive automation and self-service capabilities to improve efficiency
Act as an escalation point for complex or high-impact IT issues

Vendors & Budget
Manage IT vendors, contracts, and service providers
Own the Corporate IT budget and cost optimization initiatives
Evaluate and implement new tools and technologies as needed

Required Qualifications
8+ years of experience in IT operations, corporate IT, or systems administration
3+ years in a leadership or management role
Strong knowledge of corporate IT infrastructure, SaaS ecosystems, and endpoint management
Experience supporting distributed or remote-first teams
Solid understanding of security best practices for corporate environments
Proven ability to operate during U.S. business hours and collaborate with U.S.

-based stakeholders

Preferred Qualifications
Experience in high-growth, SaaS, or technology-driven organizations
Familiarity with frameworks such as ITIL, NIST, or ISO 27001,PCI, SOC2

Experience with MDM solutions
Strong project management and change management skills

Key Competencies
Strategic thinking and execution
Strong communication and stakeholder management
Operational excellence and attention to detail
Calm, decisive leadership during incidents or outages
Customer-centric mindset

Working Hours Requirement
Must be available and actively working during U.S. business hours
Flexibility to support critical incidents outside standard hours when required