Sr. Manager​/Assistant Director – System Cell

Sr. Manager / Assistant Director – System Support Cell

Role Overview :

The Sr. Manager / Assistant Director – System Support Cell will oversee the day-to-day operations and strategic initiatives of the ICT system support team. This role is responsible for ensuring the stability, security, and scalability of IT infrastructure and end-user support services across the organization. The Deputy Director will work closely with stakeholders to drive technology excellence, enhance user satisfaction, and maintain seamless IT operations.

Key Responsibilities:

Supervise, guide, and manage the technical support team, ensuring timely resolution of hardware, software, and network-related issues.

- Collaborate with the Director and senior management in planning, budgeting, and implementing IT projects aligned with institutional goals.
- Oversee infrastructure management including servers, network systems, backup solutions, and cybersecurity protocols.
- Establish and monitor service-level agreements (SLAs) to ensure consistent service delivery.
- Drive implementation and maintenance of IT policies, SOPs, and documentation standards
- Coordinate with internal departments to understand their IT needs and provide necessary support or solutions.
- Monitor system performance, conduct risk assessments, and develop disaster recovery plans.
- Manage software licensing, asset tracking, and IT inventory across departments.
- Stay updated on emerging technologies to recommend improvements and upgrades.
- Train and mentor system support staff for continuous professional development.

Qualifications &

Experience:

Bachelor’s/Master’s degree in Computer Science, Information Technology, or a related field.

5-7 years of experience in IT systems management,

Strong understanding of IT infrastructure, networking, cybersecurity, cloud systems, and helpdesk operations.

Experience in academic institutions or large organizations is preferred.

Skills Required:

Excellent leadership and team management abilities.

Strong problem-solving and analytical thinking skills.

Proficient in system diagnostics and troubleshooting tools.

Excellent communication, coordination, and stakeholder management skills.

Ability to manage multiple priorities in a fast-paced environment.