Customer Success Engineer

Customer Project Management

• Ensuring that the order has all the required information and can fulfil the order in the specified timeframe.

• Completing the Discovery phase.

• Coordinating with the customers and the internal teams to complete the project in a timely manner

• Creating Project Plans and sending regular reports to the customers

Customer Service

• Receiving calls (whenever requested) and resolving cases escalated by the customers as well as resolving cases escalated by First Level Support

• Ensuring we provide solution within an optimal time frame

• Logging all activities against the customer account/cases

• Ensuring service is paid for

• Documenting problem and resolution using Knowledgebase Articles for quick reference/response in future

• Creating/Modifying Crystal reports

Training

• Planning, packaging and delivering trainings for customers remotely or onsite

• Get the customer acclimatized with the workings of Company (using trials and demos with programs and data on the Terminal Server)

• Preparing presentations and videos for the complex options

• Training First Level Support

Management

• Regular daily/weekly reports to the management Data Projects

• Analyze and create Project specifications

• Data Setup based on specifications.

• Code/Release Testing and quality assurance

• Maintain standards compliance

Qualification and Experience
Engineering graduate with basic computer knowledge, preferably in software Min 2years of

Experience of Customer Support

Soft Skills

• Analytical, design and troubleshooting

• Research and analysis

• Excellent communication and interpersonal skills

• Ability to accomplish assigned tasks with minimal supervision

(Working Hours/Timing: 9:30 AM to 6:30 PM) - 5 days

Salary range up to 5 LPA based on current salary and experience

Interested candidate can send their resume on
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