Reservations Sales Agent

Overview

The Sonnenalp is looking for a Full-Time Year Round Sales Agent.

Wage: $20.00 - $24.00 /hour, plus commission

Typical Schedule: Saturday - Wednesday

The Reservations Sales Agent has a critical role to sell the Sonnenalp Hotel in a professional manner in accordance with Leading Hotels Call Criteria. Upsells to maximize revenue and occupancy. Sells the “SMILE” Values. Responsible for follow through on all phases of the reservation process. Provides consistent, personalized service of the highest standard.

• Books hotel room reservations within hotel’s guidelines.
• Accurately inputs reservations into the PMS (Property management system).
• Handles all guests' special requests in a professional manner.
• Complete all necessary projects by the assigned times.
• Interacts with group sales department to maximize bookings.
• Provides knowledge of Sonnenalp Hotel, and complete History (knows and can describe the different types of accommodations offered; bedding, views, connecting, and general layout of property).
• Provides the dates, rates, minimum stays for the different seasons.
• Provides knowledge of property, amenities, and surrounding areas.
• _knows policies for Booking, Canceling, and Taking Payments on Reservations._
• Knows the Sonnenalp Performance Management System and has an action plan.
• Sells all hotel Facilities:
  Spa, Concierge, Restaurant Hours of Operation, etc.
• Communicates effectively with all departments and within own department.
• Exhibits a friendly, courteous, helpful, and businesslike behavior at all times.
• Has working knowledge of all there is to offer here in the Vail Valley and keeps abreast of activities throughout the seasons.
• Books reservations from GDS, OTA’s, Website, and Consortiums such as Amex Fine Hotels and Resorts.
• Follows LHW/LQA (Leading Quality Assurance) criteria in making reservations and upselling property. Goal is 93% as a department.
• Checks waiting lists, Z reports (special reports), Wholesale reservations. Follows up on no-shows.
• Posts all advance deposits and final payments.
• Audits Reservations for payments not received.
• Issues gift certificates.

• High School diploma or equivalent required (GED)
• College degree in hospitality preferred
• Desire to be a Sales Agent and promote resort

• Fluent in English
• Basic computer knowledge
• Excellent phone skills
• HotSOS, HMS, and Digital Alchemy experience preferred
• Detailed oriented

• Work is performed in a small office environment indoors
• Requires prolonged sitting
• High phone and computer volume requires ability to hear and see clearly
• Ability to type for long periods of time with accuracy

• Medical, Dental, Vision Insurance
• Resort Discounts
• Holiday Pay, Paid Time Off and Sick Pay
• 401(k) Retirement Plan & Roth 401(k)
• Voluntary Life Insurance
• Short Term & Long Term Disability
• Employee Assistance Program
• Parking Credit or Discounted Bus Passes

• It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, guests and vendors.

This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position. Management may assign or reassign duties and responsibilities to this job at any time.