Assistant Food and Beverage Manager- Makoto

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"When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means.

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Grand Hyatt Grand Hyatt Vail US - CO - Vail

Food and Beverage

Department Head/Manager

Full-time

69,000.00 Yearly US Dollar (USD) pay basis

As the Assistant Food & Beverage Manager of Makoto
, you will support the General Manager in the daily operation of Makoto Vail, ensuring exceptional guest experiences, colleague engagement, and operational excellence. This leadership position is responsible for overseeing day-to-day restaurant operations, coaching colleagues, maintaining Hyatt service standards, and driving performance in a fast-paced luxury dining environment.

Reporting directly to the Makoto General Manager
, you will assist in leading the front-of-house team while partnering closely with culinary leadership and hotel departments to achieve business objectives and deliver memorable guest experiences.

Responsibilities

• Support the General Manager in the daily operation of Makoto Vail.
• Lead restaurant operations during assigned shifts and act as Manager on Duty when needed.
• Ensure all colleagues deliver the Hyatt service promise and create exceptional guest experiences.
• Supervise, coach, and motivate front-of-house colleagues to achieve service excellence.
• Assist with recruiting, hiring, onboarding, training, and ongoing development of restaurant colleagues.
• Support scheduling and labor management efforts to maintain productivity goals.
• Monitor service standards, cleanliness, and presentation throughout the restaurant.
• Address guest concerns promptly and professionally, striving for complete guest satisfaction and recovery.
• Assist with implementing promotions, special events, and outlet initiatives.
• Partner with culinary leadership to ensure seamless communication and execution of food and beverage offerings.
• Participate in inventory management, purchasing controls, and cost containment initiatives.
• Ensure compliance with Hyatt standards, local regulations, health department requirements, and food safety procedures.
• Conduct daily walk-throughs of the restaurant to ensure operational readiness and adherence to brand standards.
• Support payroll administration, forecasting, reporting, and operational documentation as directed.
• Foster a positive working environment focused on teamwork, accountability, and colleague engagement.

Qualifications

• Previous restaurant leadership experience required, preferably in an upscale or luxury dining environment.
• Prior supervisory experience in Food & Beverage preferred.
• Strong knowledge of restaurant operations, service standards, and guest relations.
• Demonstrated ability to lead, coach, and develop teams.
• Excellent communication and interpersonal skills.
• Strong organizational, problem-solving, and decision-making abilities.
• Ability to work flexible schedules including nights, weekends, and holidays.
• Knowledge of Microsoft Office and restaurant operating systems preferred.
• Food safety certification or ability to obtain certification as required.

Why Work at Hyatt?

• Enjoy free meals in our colleague cafeteria for every shift worked
• Free parking on-site
• 1 hour of sick pay earned for every 30 hours worked, up to 48 hours/year
• Discounted & Complimentary hotel room nights
• Flexible Spending Account (Full-Time colleagues)
• Retirement Savings Plan
• Basic Life Insurance
• PTO earned based on hours…