Operations Manager

JOB OVERVIEW As Operations Manager, you lead inventory operations for your store. You will schedule your team for success and take ownership of your stock room — from organization to min/max to supply ordering — so that it operates at the highest standard.

CORE EXPECTATIONS Lead by example and set each day up for success.

If you find a problem, you find the solution.

Stay organized and over-communicate.

MYCFI — Make Your Co-worker Feel Important.

Hold everyone, including yourself, accountable.

RESPONSIBILITIES include, but are not limited to, the following.

Team Leadership (If applicable)
Build the schedule for your team.

Stagger days off to ensure full coverage.

Add coverage when needed to support events or holiday weekends.

Do not schedule overlapping vacations without approval, and request help when you need it.

Confirm timecard accuracy and make any fixes prior to payroll.

Adjust the transfer schedule when necessary.

Set your team up for success.

Keep communication open when changes need to be made.

Hold a huddle each morning to make the plan for the day, prioritized by urgency.

Check in weekly with your team to confirm tasks are complete and find out whether they need help.

Keep everyone on task and keep the stock room clean and organized.

Hold everyone accountable.

Conduct seasonal performance reviews for your team.

Shipping Use Ship Station accurately to send any pending staff shipments.

Make sure the correct emails are entered so tracking numbers reach both the client and the Sales Wrangler.

Confirm the shipping address is accurate and verified.

Use the proper insurance when necessary.

Pay attention to when a signature is required.

Ship items out on time, especially when the client has paid to expedite.

Transfers Ensure the accuracy of all incoming and outgoing transfers.

Use the tablets to scan outgoing transfers and alert the Purchasing Director to any errors.

Alert the sender to any errors on incoming transfers.

Pull outgoing transfers in a timely manner.

Pack items properly. For example:

Jewelry packed in bubble packs, so chains do not tangle

Buckles wrapped so they do not scratch

Boxes not overloaded to the point that they are too heavy or could open in transit

Paperwork included in every box — the transfer printed from Counterpoint, plus box contents if necessary

Put all new stock and fill-ins in their appropriate places on the sales floor or in backstock.

Receiving & Retagging Receive product as needed.

Check the shipment in and compare the invoice against the purchase order.

Receive it in Counterpoint and send the paperwork to Payables.

Tag and display the product.

Retag product as needed.

You will receive emails asking you to retag with updated retail or sale prices and, at times, new codes.

Complete these with a sense of urgency.

Highlight the sale price on tags.

Returns to Vendor Follow company protocol and procedures to process all returns to vendor (RTVs).Process stock returns through Counterpoint.

Ensure customer returns have a receipt attached.

Use the HRT website to fill out the information needed to send an item back for repair or credit.

Photograph each item being sent out, using the tablet.

Add the tracking number to the HRT website once the item has shipped.

Complete RTVs daily. This keeps customer service at a high level and keeps our accounting accurate for damaged and credit-return items.

Stock Room & Facilities Lead weekly walk-throughs with management.

Complete the 5 sq. ft. review of your stockroom organization — what can be improved, cleaned up, or restocked?

List the items store managers feel need replenishing and email the list to the Purchasing Director.

List the supplies you need from DV, and email Basalt.

List the supplies that need to be ordered or purchased from the store.

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