IT Specialist

IT Specialist – Red Cat Holdings

Location:

Valdosta, Georgia (onsite, with occasional travel to Salt Lake City, Utah)

Are you passionate about emerging technologies and national security? Ready to contribute to mission‑driven engineering and modern IT solutions?

Red Cat is seeking a full‑time IT Specialist to support and grow our internal IT capabilities. You will join a fast‑paced team creating world‑class unmanned aircraft systems (UAS) for defense, public safety, and government sectors. This is an onsite position at Red Cat’s Blue Ops facility in Valdosta, Georgia. Some travel to the Salt Lake City, Utah facility will be required.

The IT Specialist will assist in maintaining Red Cat’s IT infrastructure – ensuring performance, security, and user support. Serving as the IT Department’s head representative to Blue Ops, this hands‑on role includes technical troubleshooting, onboarding/off‑boarding, system upkeep, and collaborating with senior IT staff to improve processes and maintain compliance. While this role will work from Georgia, much of Red Cat’s staff is remote and located throughout the United States.

This role will assist Blue Ops, Teal Drones, Red Cat, and other business divisions as needed.

• The role will participate in IT Department stand‑ups with remote staff
• Documents systems of Blue Ops to increase knowledge of those systems for Red Cat IT Department
• Works with Blue Ops management and Red Cat IT Director to plan and manage deployment of new systems and procedures

• Provide Tier 1 and Tier 2 support for hardware, software, and network issues across Windows, macOS, and Linux systems
• Respond to helpdesk tickets in a timely manner, document resolutions, and elevate complex issues as needed
• Troubleshoot desktop, laptop, peripheral, and printer issues for local and remote users
• Support mobile device configurations, VPN access, and remote connectivity tools

• Setup of accounts, permissions, and hardware/software for new hires
• Conduct IT orientation sessions
• Coordinate with IT Staff and HR on onboarding/off‑boarding checklists and timelines
• Communicate logistical needs to the IT Director to ensure on‑time delivery of equipment

• Apply routine updates, patches, and backups on endpoints and some server systems under supervision
• User account and access management
• Assist in monitoring infrastructure health and logging performance anomalies
• Maintain asset inventory and ensure system compliance with internal configuration standards

• Desktop, server, and network device support
• Provide hands‑on support for network‑connected devices, cabling, and rack‑mounted hardware
• Assist with basic firewall, switch, and wireless configuration tasks (Ubiquiti, Fortinet, etc.)
• Support basic VMware/Proxmox virtualization tasks under direction of senior staff

• Support compliance and audit readiness
• Enforce and Support IT security procedures such as MFA enrollment, password policies, and endpoint security

• Maintain up‑to‑date technical documentation for internal procedures and troubleshooting guides
• Contribute to internal knowledgebase articles for common support scenarios
• Participate in internal IT meetings and project planning sessions as a supporting team member

• Collaborate on system upgrades and deployments

• Pursue certifications and stay informed on enterprise IT and cybersecurity trends

• Bachelor’s degree in IT or 8 years relevant experience
• Demonstrated ability to handle Tier 1 and Tier 2 support tasks independently, escalating when appropriate, and clearly document troubleshooting steps
• Proficient with Windows and Linux operating systems at an administrative level, including user profile management, system updates, configuration, and debugging of applications
• Familiarity with user creation procedures within a medium‑sized business
• Experience with identity and access management in Microsoft 365, Google Workspace, and/or Active Directory environments
• Knowledge of network protocols and services…