Associate Director, Operations; Onsite

Position: Associate Director, Operations (Onsite)
» Job Details# Associate Director, Operations (Onsite)
Location Valdosta, Georgia, United States Of America Language English ## Summary As an Associate Director in Operations you will assist in managing operations, developing strategic plans, and overseeing projects to ensure alignment with organizational goals. (Military veterans are encouraged to apply.)## Description
** A NEW CAREER POWERED BY YOU
**** World’s Best Workplaces**,” “
** Best Company Culture**,” and “
** Best Companies for Career Growth**”As an Associate Director in Operations, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented people to join our purpose, people as passionate about providing outstanding customer experiences as we are.
** CAREER GROWTH AND PERSONAL DEVELOPMENT
** This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
** WHAT YOU WILL DO IN THIS ROLE
** As an Associate Director in Operations, you will:
* Be a dedicated Emergency Leader to oversee both Emergency and Stolen Vehicle Teams in Charlotte, NC and Oshawa, ON, Canada. As such, occasional travel will be required to either location as needed.
* Will be responsible in overseeing the operating systems including local policies, procedures and operating structure.
* Establishes and implements product / service standards in concert with company and Client expectations.
* Analyzes operations and efficiency of the call center. Monitors and executes staffing, budget, training and general HR practices for all site personnel using functional support. Has hiring, development and performance management responsibility for direct reports.
* The Emergency Leader will partner with Client Operations Leaders in directing and managing all site activities and performance strategies, collaborating with Workforce Management, Training, Quality, and Human Resources.
** YOUR QUALIFICATIONS
** Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Associate Director in Operations, role include:
* Extensive experience required in successfully managing Contact Center Operations, preferably in emergency services or telecommunication settings.
* Familiarity with CRM software and contact center technologies
* Demonstrated success in fostering strong leadership and team management, coupled with excellent communication and interpersonal abilities.  This includes the ability to drive a collaborative and innovative work environment and support Stakeholder satisfaction and partnership.
* Strong problem-solving and conflict resolution skills.
* Commitment to customer service excellence and continuous improvement.
* Proficient in data analysis and performance metrics management.
* Proven track record of leadership in a high-pressure environment.
* Knowledgeable about regulatory requirements and compliance in emergency services.
* Experience with risk management and emergency protocol implementation.
* Certifications in emergency management or crisis response (e.g., Certified Emergency Manager (CEM), Certified Business Continuity Professional (CBCP)) are preferred.
* Associate’s degree in Business Administration, Management, or a related field is preferred.
* Understanding of automotive industry operations, specifically regarding vehicle security and telematics preferred.
* Strong internal Client-facing skills with excellent communication,…