Associate Bursar

Overview

The Associate Bursar supports the Bursar in designing and implementing procedures, analyzing Touro Dental and NYMC student billing, and ensuring all transactions comply with federal, state, and university regulations. Under the Bursar’s general supervision, the Associate Bursar contributes to the overall management of the Office of Student Services, including tasks related to student payments and charges, student loans, compliance with Title IV aid regulations, policy implementation, and reconciling health insurance billing for Touro Dental and NYMC.

The role is crucial for maintaining effective internal operations related to Student Financial services, providing guidance to new and returning students on tuition and billing processes, and supporting the student health insurance program (SHIP). The Associate Bursar also liaises with external vendors and internal departments during the development and implementation of new or ongoing systems and applications. This position will involve special projects assigned by the Bursar.

This individual will deliver exceptional customer service, oversee the collection activities for Touro Dental and NYMC students, and manage the student health insurance programs. Additionally, they will be responsible for maintaining and processing all Touro Dental receivables, ensuring strict compliance with relevant regulatory requirements.

• Provide in-person and remote customer service for Touro Dental and NYMC.
• Contact students by phone, mail, and email.
• Develop, recommend, and implement policies and procedures to improve the functionality of the Bursar’s Office.
• Verify student tuition refund calculations based on federal guidelines and university policies.
• Compile data and prepare work papers for both internal and external audits.
• Exercise professional judgment, on a case‑by‑case basis, making determinations on any individual student billing irregularities.
• Reconcile the student health insurance charges billed internally with HSAC billing records and rosters. Enter promissory notes for Financial Aid loans.
• Follow up on advancing, exiting and troubleshooting issues with ECSI through Web Ex, SAL and their ticketing system.
• Assist in building and testing all Banner billing rules, ensuring continued accuracy.
• Ensure institutional compliance by participating in ongoing Federal/State training opportunities and professional organizations.
• Review and analyze reports.
• Collaborate closely with the Office of Financial Aid and the Office of Registrar, maintaining a strong understanding of financial aid regulations and student registration guidelines.
• Assist in preparing tuition invoices for students with third‑party payments and contracts.
• Maintain and oversee compliance concerning the policies on the payment of tuition and fees for foreign students.
• Use Banner Document Management (BDM) as the central database for maintaining official academic, financial, and personnel records.
• Reconcile outstanding student deposits.
• Maintain Student Health Insurance billing and reconciliation of enrollments and waivers, working with the broker to provide student updates.
• Manage the bursar communication plan.
• Analyze credit reports and process student refunds, including credit card, paper check, and direct deposit.
• Serve on work groups and committees.
• Participate in student events such as orientation, white coat ceremony, pinning ceremonies, and commencement.
• Promote an inclusive and respectful atmosphere for all university community members.
• Perform other duties as required.

• Bachelor’s Degree is required (preferably in Business Administration or a related field).

• Previous knowledge of Banner is preferred.
• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
• Proficiency in Banner Finance or similar software is preferred.
• Knowledge of student payment systems such as Touch Net is preferred.

The candidate must have a minimum of 5 years of relevant experience. Prior experience in higher education is preferred.

• Strong understanding of higher education and customer service.
• Strong organizational skills.
• Proactive and highly analytical.
• Effective communication via telephone, email, Zoom, and written formats.
• Excellent interpersonal skills and the ability to interact with all levels of personnel.
• Capacity to manage a high-volume workload in a fast‑paced environment while meeting deadlines.
• Experience with third‑party billing and payment processing.

• May be asked to represent the bursar in state and regional conferences.
• Attend annual student services or bursar conferences (typically 2 days in Touro NYC).
• Regularly transport checks across campus.

USD $56,000.00 per year. Maximum salary: USD $70,000.00 per year.

Mid‑Senior level

Full‑time

Education and Training

Education Administration Programs