Healthcare Customer Services Rep

Receive and respond to member/provider inquiries.

Hours for this Position:

M-F 8:00-5:00 pm

• Competitive salary 12-15 Per hour
• Positive work environment
• Long term position (Benefits Offered after 90 day probation period)

• Receive and respond to all telephone or written correspondence inquiries from members within established time frames and policies.
• Assist members with plan benefits via telephone, in writing, in person or make referral to outreach representative as appropriate.
• Document in the computer system all members’ issues and resolution.
• Utilize current reference materials to assist and resolve any member inquiries.

What We Look For:

• MUST have Healthcare experience
• Must have Claims Experience any type (Commercial, Medicare, and Medicaid)
• Call Center experience strongly preferred but no required. With that being said we need to make sure 100% that they are comfortable working in this type of environment.
• Will consider candidates w/ Healthcare expr & have provided ‘customer service’ to people, but don’t have to be in a call center setting
• For EXP:
  Front Desk in a busy doctor’s office where they are answering phones, greeting patients, scheduling appts, etc.

All your information will be kept confidential according to EEO guidelines.