Supervisor, Patient Accounts

Supervisor, Patient Accounts / Westchester Medical Center Health Network

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The Supervisor, Patient Accounts is responsible for assisting in managing the day‑to‑day activities of the Department related to revenue cycle functions, including billing, collections, accounts receivable, and patient customer service/collections.

• Recommend and implement training programs to enhance staff technical competencies.
• Prepare monthly management reports providing key revenue and operational metrics and analysis.
• Efficiently & proactively manage staff, creating schedules to meet production and quality goals.
• Implement and supervise policies and procedures ensuring accuracy of data on all documents and bills to third‑party billing companies, Medicare, Medicaid, and insurance denials.
• Multi‑task in a fast, high‑pressure environment and field/answer patient and vendor concerns and questions.
• Strictly adhere to all HIPAA laws.
• Identify areas for process improvement and conduct daily quality monitoring of key performance metrics and account accuracy.
• Monitor trends and system issues.
• Attend meetings related to job functions and responsibilities.

• Minimum of 3 years of AR/Acute billing experience in a leadership role.
• High School/GED required;
  Bachelor's degree in Finance or related field preferred.
• Proficient with Kronos, Patient Management System(s), payer websites, medical terminology, Medicare medical necessity and commercial authorizations.
• Strong Microsoft Office skills (Excel, Word, Outlook).
• Experience with document imaging systems and vendor management.

• Knowledge of Facility Billing, Insurance Verifications, Third‑Party Insurance Coverage, Medicaid and Medicare eligibility, and insurance denial review and overturn procedures.