Clinical Office Assistant, Lead

Who we are: La Clínica de La Raza is a community-based health center committed to providing culturally appropriate, high-quality, and accessible health care to the diverse communities of the San Francisco Bay Area. We have spent over 40 years advocating for and creating a health home for those denied access to care. As health care activists, we ensure that individuals without coverage receive the same quality care as those who have it.

Since 1971, we understood that healing our communities also requires addressing the economic and social factors that affect health. Many times, this means providing services in other settings that link individuals to our health center for preventive and primary care. Over 90,000 people come to La Clínica because it is a welcoming place that addresses the whole person, coordinating and connecting them to a broad network of services to improve and maintain their health and well‑being.

While we are still known for our activism and spirit of social justice, we are also proud to have grown into a sophisticated provider of primary health care services with 35 sites across Alameda, Contra Costa, and Solano counties.

Who you are: We are looking for a Lead Clinical Office Assistant who is inspired to deliver a great experience to our patients and wants to play an important role in patient-centered care. Clinical Office Assistants are the first face and point of contact with our patients. You will be challenged to be an efficient taskmaster while also providing a human touch and excellent overall patient experience.

To be successful you need to enjoy interacting with people from diverse backgrounds, feel energized by a fast-paced clinic environment, and remain cool under pressure even when serving a person who is upset, disrespectful, or impatient. You should have a successful history of being responsible, reliable, and capable of solving problems while being friendly and helpful in supporting other care team members.

• Welcome patients and visitors, ascertain purpose of visit, and register patients in the appropriate electronic system.
• Determine source of payment by verifying program eligibility in government insurance plans.
• Collect payment for services rendered, operate cash register, and maintain an accurate till.
• Hear and resolve patient complaints or escalate to supervisors appropriately.
• Participate in problem-solving to ensure that targets for revenue and customer satisfaction are met.
• Answer telephone inquiries and provide information or route incoming telephone calls to the appropriate person or department.
• Schedule, confirm, and process appointments. Collaborate with Care Teams to help patients meet health goals, including routine health maintenance items.
• Collaborate with Registration staff and leadership to ensure patients have adequate and accurate insurance coverage for all visits.

• Perform general office duties such as sorting mail, filing and photocopying.
• Receive and route messages or documents, such as laboratory results, to appropriate staff.
• Retrieve and enter data into medical records system.
• Assist patients in completing forms.
• Operate standard office equipment including computer, calculator, fax and copy machines.
• Screen and monitor requests, completing or routing as assigned.
• Inventory stock, order, and verify receipt of medical, lab, or office supplies or equipment.
• Perform record keeping duties as required.

• Contribute to a welcoming clinical space and healthy work environment through proactive relationship building, direct communication, and practicing sound judgment.
• Communicate and work effectively with all members of the care team to best serve patients.
• Participate fully in huddles, staff meetings, team building activities and assigned development opportunities.
• Adhere to La Clínica's ethical and professional standards, including policies and procedures.
• Complete required trainings and policy acknowledgements in time frames granted.
• Perform other related duties as required.

• Knowledge of office procedures and processes.
• Effective approaches to customer service delivery.
• Mo…