Medical Assistant IV

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Who we are :
La Clinica de La Raza is a Non-profit, community-based health center established in 1971 to address health barriers and create better lives for the underserved. We have proudly grown into 35 sites across Alameda, Contra Costa, and Solano County. To learn more about our history, :
Our History - La Clinica or visit our website linica.org .

We are looking for Medical Assistants who are inspired to deliver a great experience to our patients and who want to play an important role in patient-centered care by performing at the top of their scope of practice. At La Clínica, you will be challenged to be exceptionally accurate, observant and an efficient taskmaster while at the same time providing a human touch and excellent overall patient experience.

Many people excel at one of these areas, but it takes someone with a special combination of skills and character to do both. To be successful, you need to enjoy interacting with all kinds of different people, to feel energized by a fast-paced clinic environment and remain cool under pressure even when serving a person who is upset, disrespectful or impatient.

You should have a successful history of being responsible, reliable, and capable of solving problems while being friendly and helpful looking for ways to support other care team members.

Duties/Responsibilities:

• In collaboration with Clinic Manager, MA/Clinic Supervisor and/or Lead MA(s), responsible for comprehensive, formal training of new MAs in the department.
• Assist and advise on MA training needs in collaboration with Clinic Manager, MA/Clinic supervisor and/or Lead MA(s) with the overall objective of ensuring successful acquisition of knowledge and techniques necessary to ensure quality patient care, smooth clinic flow and completion of documentation.
• With assistance from the Medical Assistant Operations Specialist, Agency wide Vaccine Manager, and Leadership Training and Development Manager, develop learning objectives, curriculum, and evaluation tools to measure learning and comprehension.
• Assist with scheduling and documenting MA specific training.
• Serve as a key on-site resource for your department in the ongoing development and training of MAs including providing updates and regular trainings/refreshers to MAs.
• Participate in quality improvement by ensuring rooms are properly stocked, teaching MAs how to anticipate medical provider needs, and support keeping MAs on schedule.
• Research external training opportunities and help MAs enroll in these trainings.
• Participate in MA interview panels as requested by leadership.
• Participate in providing orientation and training to new employees.
• Participate in medical department meetings, and work with other administrators as required.
• Prepare treatment rooms and set up medical laboratory equipment.
• Verify purpose of visit with the patient and record medical history in the Electronic Health Record system (EHR).
• Ability to maintain strict confidentiality regarding patient information.
• Prepare patients for examination by performing preliminary physical tests and taking vital signs.
• Effectively communicate request from patients to provider or care team members.
• Perform routine medical tasks and procedures, including vision tests, urine dipstick tests, pregnancy tests, basic hearing tests, blood glucose testing, site of care hemoglobin A1C testing, sputum collections, oral HIV tests, and non-invasive specimen collection.
• Collect finger stick blood specimens and assist in the collection of tissue or other laboratory specimens: log the specimens and prepare them for testing.
• Conduct specialized procedures under the direction of a clinician such as nebulizer treatments, spirometry, suture removal and wound-care.
• Coordinate patient flow to maximize patient access and service.
• Clean and sterilize instruments and dispose of contaminated supplies.
• Explain and/or translate treatment procedures, medications, diets, or providers’ instructions to patients.
• Schedule follow-up appointment or recall appointment after visit.
• Help providers examine and treat patients.
• Prepare and administer medications and injections as directed by a provider.
• Provide prescription information to pharmacies, as directed by a provider.
• Actively participate in panel management and population…