Customer Support Specialist in Order Processing

Customer Support Specialist in Order Processing

Poznan, Wielkopolskie, Poland

Hybrid

Due to the development of John Deere Polska Business Service Center in Poznań we are currently seeking candidates for the position of:

Your responsibilities:

• Collaborates with factories on complete goods product availability to ensure Dealer delivery schedule dates are met.
• Sources orders to factories, informs Dealers and Sales Branches of orders status.
• Coordinates product delivery with forwarders.
• Manual invoicing in SAP.
• Providing and dispatching road registration documents.
• Work closely with Dealer network, Sales Branches, and other JD departments across Europe.
• Participation in continuous improvement initiatives according to business needs and requirements.

Our requirements:

• Minimum of 3 years' experience in customer service with knowledge of order processing.
• Advanced knowledge in Excel preferred.
• Paying attention to details and accuracy, analytical skills.
• University graduate.
• Very good at English.
• Adapting easily and focusing on customer.
• Teamwork player - creating trust, with high communication skills.

What we offer:

• Employment contract.
• Strong support for work-life balance, including flexible working hours (start time between 7:00 and 10:00 AM) and a hybrid work model at Business Garden in Poznan.
• Opportunities for professional development within the company, with strong support for internal career growth.
• Employee referral program.
• Additional vacation days based on length of employment.
• Holiday allowance when taking at least 2 weeks off.
• Daily use of a foreign language in a friendly international working environment.
• Private medical care, life insurance, a sports card, meal allowance, language courses, a social fund budget, and various additional fun events in our office.
• Free access to our e-learning platform, featuring over 1,000 courses, including offerings from Linked In Learning and Coursera.

Please attach an English version of your CV.

John Deere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a qualified individual with disability.