Patient Access Manager II

Pay Range

Base pay: $66,000 – $89,000 per year. Pay will be based on skills and experience.

Title: Patient Access Manager II
Location: Valley City, North Dakota (Supports Valley City and Lisbon, ND)
Employment Type: Full‑Time, Onsite
Schedule: Monday–Friday, 8:00 a.m.–5:00 p.m.
Reports: 15 Direct Reports
Travel: Splits time 50/50 between two locations (approximately 45 miles apart)

This full‑time, onsite leadership role oversees daily Patient Access operations across two critical access hospital locations. The Manager is responsible for staffing oversight, operational performance, service quality, and strategic planning related to patient registration and financial clearance functions.

• Support short- and long-term planning for all registration and financial clearance areas, including pre-service and point-of-service functions.
• Actively participate in budget and cost management responsibilities.
• Develop and implement action plans to achieve operational goals and service standards.
• Monitor and manage all operational metrics to meet departmental and organizational targets, including service level agreements and budget guidelines.
• Oversee staffing activities, including hiring, scheduling, wage/salary processes, orientation, and ongoing training.
• Mentor and develop supervisors and staff, ensuring engagement and alignment with department goals and mission.
• Enforce departmental policies and assist in the development of new procedures following organizational guidelines.
• Communicate operational updates, deficits, and recommendations for improvement to leadership.
• Serve as a facility leader when required, ensuring consistent oversight of Patient Access operations.

• Interview, hire, train, and develop staff.
• Assign and direct daily work activities.
• Conduct performance evaluations and provide feedback and coaching.
• Address staff concerns, resolve issues, and maintain a positive and productive departmental environment.
• Direct Reports: Supervisor, Patient Access
• Indirect Reports: Patient Access Representatives I–IV

• Strong interpersonal, organizational, and leadership skills.
• Demonstrated ability to manage and motivate teams across multiple locations.
• Proficiency in healthcare information systems.
• Solid understanding of Revenue Cycle Management, regulatory requirements, and patient access workflows.
• Ability to manage operational metrics and drive consistent performance improvement.
• Effective oral and written communication skills.

• High School Diploma or equivalent required.
• 3–5 years of supervisory experience in a healthcare environment preferred.
• Deep understanding of the relationship between admitting, clinical operations, financial services, and financial clearance activities.

• Must be able to work in a seated position for extended periods.
• Hospital work environment.
• Must be available to work required hours based on departmental needs.
• On‑call responsibilities as needed.
• Regular travel between two facility locations required.

• Medical insurance
• Vision insurance
• 401(k) plan

Mid‑Senior level

Full‑time

Management, Quality Assurance, and Finance

Hospitals and Health Care;
Staffing and Recruiting