Team Leader, Management

Overview

Join to apply for the Team Leader role at H&R Block
.

• Provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office.
• Serve as front-line manager to develop tax office associates, deliver an outstanding client experience, and achieve office growth objectives.
• Lead daily team meetings, create associate work schedules, ensure timekeeping accuracy and deadlines, and coach on Service Standards.
• Develop partnerships with District General Manager to create office-level growth plans and manage office community involvement.
• Recruit and interview candidates for tax office positions; serve as point of contact for escalated client service concerns; resolve scheduling conflicts.
• Prepare tax returns as required and conduct timely performance reviews.

• Multi-unit people management experience in retail, restaurant, banking, or related industry.
• 2+ years as a Tax Professional.
• Prior customer service or supervisory experience; ability to work independently with minimal supervision.
• Passion, determination, resilience with a customer-centric mindset.
• Flexible schedule and ability to adjust based on business needs.
• High school diploma or equivalent or higher; IRS/state requirements; continuing education.
• Experience with MS Office and tax knowledge assessment or IRS course completion (if preparing tax returns).

We invest in our people and offer benefits to support health, wellbeing and financial wellness. Examples include:
Employee Assistance Program with Health Advocate;
Wellbeing program Better You; neurodiversity and caregiver support; discounts on everyday items;
Medical Coverage, 401k, and Employee Stock Purchase Plan.

We are committed to a Connected Culture where trust, care, and connections help everyone belong as part of a larger team. We offer an exceptional work environment recognized on Best Companies lists.

H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race, color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.

• Employment type:
  
  Full-time
• Job function:
  Information Technology
• Industries:
  Retail