Events Operations Manager

Benefits

• 401(k) with Employer Match
• Company parties
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance
• Wellness resources

This position will be required to spend time at multiple Journeyman locations in Indiana and Michigan.

Do you believe a great event starts with a connection—and succeeds through disciplined execution? Are you the kind of leader who can translate a client’s vision into a detailed plan, then rally a team to deliver it flawlessly, on time, and on brand? Do you take pride in building real relationships, sweating the details, and owning the outcome from first conversation to final teardown?

At Journeyman Distillery, our events are an extension of our craft: intentional, memorable, and done the right way. The Events Operations Manager will bring to life booked events by owning event detailing, staff leadership, and on-site execution—ensuring every event is properly planned, staffed, and delivered to standard. The ideal job candidate: has a positive, “can-do” attitude, is friendly yet assertive, and able to prioritize and juggle multiple tasks;

wants to be in the hospitality and events business and will dedicate the time needed to meet client needs; must have a greater concern for our clients and their experience than what time they will be home on a Saturday night; and must be able to translate the customer requests and articulate the needs to the various support teams to achieve a successful and happy end result for events.

Lastly, the ideal candidate must have the willingness and ability to truly lead and manage a team of service members.

All team members must uphold and embody Journeyman’s Core Values which represent the culture, attitude, and immediate priorities ensuring our cohesion and success.

GRIT MAKES GREAT

Having a positive attitude that no challenge is too great

Understanding that goals worth pursuing are never easy; that perseverance, grit, and determination are essential to success

There is no substitute for grit and putting in the time and effort. Good things will come from those efforts

10,000-hour rule. Malcolm Gladwell: it takes 10,000 hours of intensive practice to be great

ALWAYS A JOURNEYMAN - NEVER A MASTER

Excellence is a lifelong pursuit and mastery is an illusion

The joy is in the daily work and pursuit of excellence, not in the final destination

A focus on continual improvement and doing our best

1st CUSTOMER

Treating every customer with the mindset that they are the business’s 1st ever customer

TREATING customers with authenticity, kindness, warmth, care, friendliness; engaging, helpful and willing to offer a magical experience

Clean facilities

Being available to the customer and timely responses in any capacity

This mindset extends to our vendors, suppliers, partners, and especially our fellow employees

Never take the customer or employee for granted

362 and 59:59+ We are open to our customers 362 days a year and we set an unwavering standard of serving our customers up till the last closing second 59:59+ and beyond if needed.

AMBASSADOR

Taking pride and ownership in your work

Engagement and active participation in your work and company activities

Being a positive force in the workplace; creating a culture of positivity

Extending common courtesy to self, employees, vendors, and guests

Being an evangelist and promoter of the company and brand

At Journeyman Distillery, we believe hard work and dedication deserve to be rewarded. To that end, we provide a comprehensive benefits and incentives package.

Here’s a peek at what you will receive as a Journeyman employee:

• Outstanding Growth Opportunity!
• Paid Time Off
• 401(k) with Employer Match available
• Medical, Dental, Vision, Life, Supplemental Insurance options
• Free Quarterly Bottle of Spirit (21+)
• Loyalty Incentives (ask about our 5-Year Bottle Reward!)
• Employee Discounts
• Monthly Founders' Day event with Bill Welter
• Annual Employee Putting Competition
• Annual Employee Party

PRINCIPAL DUTIES (Events split between all locations; Event Operations Managers are assigned based on location and number of events)

• Client Relations
  • Work with Event Sales Manager to understand each booked client and take…