Ice Rink MOD

Incumbent serves as an Ice Rink Manager on Duty (MOD) for Valpo Parks, responsible for overseeing daily operations and ensuring a safe, welcoming, and efficient environment at the William

E. Urschel Pavilion Ice Rink. Working under the direction of the Central Park Plaza Venue Director, this position supervises on-duty personnel, coordinates rink activities, and oversees customer service, financial transactions, and facility operations. Incumbent serves as the primary on-site representative of Valpo Parks during assigned shifts, addressing patron concerns, responding to operational issues, and ensuring compliance with established department policies and procedures.

This position also assists with staff development, facility maintenance, and other operational responsibilities necessary to provide a positive recreational experience for all patrons.

• Must be at least 20 years of age.
• Two years of experience in facility management, recreation operations, staff supervision, or a comparable position is preferred.
• Strong leadership, organizational, customer service, communication, and interpersonal skills.
• Ability to supervise, direct, and support employees while maintaining a professional and productive work environment.
• Ability to oversee daily facility operations, coordinate multiple activities, and effectively manage changing priorities.
• Ability to exercise sound judgment, independently resolve routine operational concerns, and appropriately escal ...
• Ability to respond calmly and effectively to emergencies, patron complaints, staff concerns, and other stressful situations.
• Ability to accurately oversee financial transactions, cash handling, reconciliation, and established deposit procedures.
• Ability to understand, communicate, and consistently enforce facility rules, safety procedures, and department policies.
• Ability to work independently and collaboratively with employees, management, patrons, and other facility users.
• Ability to comply with all employer and department policies, including attendance, safety, financial accountability, and standards of conduct.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Ability to work in indoor and outdoor environments, including exposure to cold temperatures, snow, ice, and wet conditions.
• Ability to sit, stand, walk, bend, stoop, lift, carry, push, pull, and perform other physical activities associated with ice rink and facility operations.
• Ability to comply with all employer and department policies and work rules, including, but not limited to, attendance, safety, drugfree workplace, and personal conduct.
• The ideal candidate will possess a positive attitude, strong organizational skills, exceptional customer service skills, professional communication/interpersonal skills, healthy work ethics and the ability to work effectively in a team approach.

• Oversee daily ice rink operations, including public skating sessions, programs, events, rentals, and general facility activities.
• Supervises and provides directions to onduty employees to ensure efficient operations, professional customer service, and compliance with established policies and procedures.
• Serves as the primary onsite point of contact for patron concerns, staff questions, operational issues, and emergencies during assigned shifts.
• Monitor facility conditions, skating activities, and equipment to promote a safe, clean, and welcoming environment.
• Ensure rules, safety procedures, and department policies are communicated and consistently enforced.
• Oversee admission, skate rental, concession, and other financial transactions, including cash handling and preparation of deposits.
• Assists with staff training, performance guidance, and the coordination of daily work assignments.
• Responds to and documents accidents, injuries, safety concerns, and other incidents in accordance with established reporting procedures.
• Coordinates with appropriate personnel regarding ice resurfacing, equipment operation, facility maintenance, and operational needs.
• Maintains and monitors office equipment, rink equipment, supplies, and other facility resources.
• Communicates professionally and effectively with patrons, employees, management, and other facility users.
• Assists with general rink operations and performs attendantlevel responsibilities as operational needs require.
• Attend scheduled staff meetings and training.
• Complies with established Central Park Plaza, Valpo Parks, City of Valparaiso, and…