Service Project Manager

Lead and organize the service team

• Manage technician schedules, assignments, and daily priorities.
• Provide clear scopes of work, job information, and completion expectations.
• Coordinate materials, equipment, and access so technicians arrive prepared.
• Adjust schedules as urgent issues arise and communicate changes to everyone affected.
• Hold technicians accountable for quality, accurate reporting, and follow-through.

• Keep customers informed about appointments, next steps, progress, and resolution.
• Work closely with sales to understand customer expectations and outstanding commitments.
• Coordinate with the roofing project manager on installation concerns, corrective work, and project handoffs.
• Make sure technicians understand the problem they are being sent to address.
• Respond promptly and handle difficult conversations professionally.

• Schedule technicians to perform roofing quality control inspections, repairs, punch lists, and warranty evaluations.
• Review their findings, photos, and recommendations to establish next steps.
• Ask questions and obtain missing information before making decisions or closing an item.
• Coordinate solutions with production, sales, suppliers, or management as needed.
• Track unresolved issues through completion and identify recurring problems that need attention.

• Maintain Job Tread notes, schedules, assignments, customer communications, and completion records.
• Ensure technicians document what they found, what they completed, and what remains outstanding.
• Make sure every open item has a responsible person, next action, and follow-up date.
• Keep information accessible so the team can understand job status without relying on someone’s memory.

• Confirm that required inspections and corrective work have been completed.
• Review technician checklists and photo documentation, arranging additional verification when needed.
• Follow up with customers to confirm their concerns have been addressed.
• Coordinate with the office and sales team so completed work can move to final billing and project closeout.

• Excellent communication and customer service skills.
• Strong scheduling, organization, and follow-through.
• Experience managing technicians, field crews, service operations, or multiple active projects.
• Ability to prioritize work, solve problems, and hold others accountable respectfully.
• Comfort using Job Tread or similar software to manage assignments and document progress.
• A calm, professional approach to customer concerns and changing priorities.
• Roofing or exterior construction knowledge is strongly preferred.

The ability to safely access roofs, inspect conditions, and troubleshoot alongside technicians would be a valuable added strength. The primary responsibility of this role is leading the team and managing communication, scheduling, and resolution.

• Competitive pay
• 401(k) with company match
• Paid vacation and holidays
• Ongoing training and career advancement
• Supportive, family-oriented team environment